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Tersus Services Limited

Member of Checkatrade for over 1 year
Tersus Services Limited Feedback Scores
116 feedback reports
with an average score of 9.3 out of 10.
Works in
London,Croydon, Sutton,Orpington, Kent,Surrey,Bromley
Contact
name: Mr Andrew Black
address:
Dagenham, Essex, RM10 8BP
telephone: 0800 048 8728   Enlarged for easy dialing:
0800 048 8728
email:
web:
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Company Profile
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We guarantee to beat any cleaning quote! Our services include: End of Tenancy Cleaning, Domestic Cleaning, Carpet Cleaning, Office Cleaning  and Stain Removal.

We cover all London areas, below is what our customers say about the quality and service you can expect from us.

Call/email us today for a quote.
Skills
Domestic work Free estimates Commercial work
Main work undertaken
Carpet Cleaning, Cleaner, Cleaning Services, Commercial Cleaning, Domestic Cleaning, Emergency/Fire/Flood Cleaning, Oven Cleaning, Stain Protection, Tenancy/Move Cleaning, Window Cleaner
Accreditations
Checkatrade


Prochem

 
Company Information
Interviewed on: 25 August 2011 Public Liability Insurance: Awaiting Renewal
Limited Company: Registration no. 6981480 Insured by: Hiscox
VAT Registered: No Coverage amount (£): 2,000,000
References 3 received by Checkatrade

As part of our vetting procedure, these references consist of the first 5 processed feedback submissions which have been spot-checked/verified by Checkatrade.com when Tersus Services Limited joined in September 2011.

Commercial cleaning contract with Estate Agents
George has been doing post tenancy cleans for us for some time. He is efficient and trustworthy and his pricing is competitive.
Customer in London, 5 October 2011
I had my carpets cleaned by Tersus services and I was really impressed with the service I received. In fact, my mum asked them to do her carpets too. So yes, I'm very happy.
Customer in London, 7 September 2011
Cleaning Services.
I would be happy to recommend this company. We have a cleaner come every week, always on time, through and very efficient. Does a good job & pays attention to detail, will happily be flexible. Company has good rates, guidelines and a good admin service.
Customer in London, 7 September 2011
Feedback Reports Showing 10 out of 116 (reviews based on work commenced)
Total recommendations: 116, average score 9.3 Last six months: 6 reports, average rating 8.1
Scores:
1Tidiness: 1 out of 10 7Timekeeping: 7 out of 10 7Courtesy: 7 out of 10 0Workmanship: 0 out of 10
3.8
Combined score: 3.8 out of 10
3.810
End of tenancy cleaning of a 2 beds 2 bath flat in London.
We have requested an end of tenancy cleaning from Tersus and all we had was a single person who did a basic cleaning for 5 hours in the flat, we paid in advance. The problem is that during check out (later on the same day), the clerk concludes that this property has not been professionally cleaned and therefore another full deep clean was required. We got back to Tersus asking for a refund which they vigorously refuse in a very aggressive email sending us some before after photos of some areas which have been cleaned. We then got back to our agency who suggest that they come back to finish the work which they again vigorously refused as well (the contact, Andrew, has been aggressive again with the agency employee). Now I have to pay for another professional cleaning which will be taken of my deposit. If I had time and money, I would certainly file a claim against them. I do not recommend this company who pretend to do end of tenancy cleaning and feels comfortable when an independent check out company explain the quality of its work was poor.
Customer in London, 29 April 2013  
Response from Tersus Services Limited:
We reject the customer’s claim that the property was not professionally cleaned and we have before and after photos. The clients toiled was stained with lime scale and was permanently discoloured along with the bath tap due to not being regularly cleaned. Before the cleaning the client was informed that there is nothing we can do with regards to the discolour of the bath and toilet, which had become dark brown. The client agreed that the cleaning should go ahead either way. Cleaning alone does not make a product as new again especially if you did not clean your toilet and bath for such a long time. Wear and tear also plays apart, even with ceramics.
Tersus Services Limited www.checkatrade.com/TersusServices/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
End of tenancy.
Milka did a very good job. Compared to other end of tenancy cleaning services I saw this was definitely high in standard.
Customer in London, 27 February 2013  
Tersus Services Limited www.checkatrade.com/TersusServices/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Tenancy clean.
Good prices, good service. Cleaners did a good job, will use again.
Customer in London, 20 February 2013  
Tersus Services Limited www.checkatrade.com/TersusServices/
Scores:
7Tidiness: 7 out of 10 3Timekeeping: 3 out of 10 3Courtesy: 3 out of 10 7Workmanship: 7 out of 10
5
Combined score: 5 out of 10
510
We had fortnightly domestic cleaning services and the company held a set of our keys as we weren't usually home to let the cleaner in.
We had been using Tersus cleaning services for 6 months and had been relatively happy with the quality of cleaning if not the customer service when they emailed us less than 24 hours before our next clean was due and told us they were no longer providing domestic cleaning services (which, 3 months later, they still advertise on their website). We requested that they return our keys immediately and after multiple emails they finally said they would drop them off at our flat. They still have not done this and the security of our flat is at risk as a result. They do not return our calls. This is in conjunction with rude treatment while we were still customers; cleaners turning up late or not turning up at all, sending us rude emails when we told them they had overcharged us before they admitted their mistake..  an altogether unprofessional company and an extremely disheartening experience.
Customer in London, 11 February 2013  
Response from Tersus Services Limited:
To clarfy the situation regarding the keys, our ex-employee was in possession of the keys and did not return them to us after employment ended. Keys have been recovered and will be sent to client within 7 days.
Tersus Services Limited www.checkatrade.com/TersusServices/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 9Courtesy: 9 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810
Professional clean.
The two girls arrived on time and did a pretty good job. I would recommend.
Customer in London, 10 February 2013  
Tersus Services Limited www.checkatrade.com/TersusServices/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
End of tenancy house cleaning.
Good price and good service. Will use again.
Customer in London, 3 January 2013  
Tersus Services Limited www.checkatrade.com/TersusServices/
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810
Professional clean of 2 properties.
This is my 2nd time using Tersus. Cleaners were polite and very hard working! Will use again. Thanks!
Customer in London, 6 November 2012  
Tersus Services Limited www.checkatrade.com/TersusServices/
Scores:
5Tidiness: 5 out of 10 2Timekeeping: 2 out of 10 3Courtesy: 3 out of 10 4Workmanship: 4 out of 10
3.5
Combined score: 3.5 out of 10
3.510
End of tenancy cleaning including carpet cleaning.
I paid for carpet cleaning which I made clear needed to be completed by 2.30 which is when the check out inventory took place. The carpet cleaner did not arrive until 1.56pm. By this time it was impossible for the carpets to be cleaned before the check out was due and I have been charged by the Landlord for this. I feel the managers attitude could have been better when I complained and refused to offer a refund. He said it was not their problem as the cleaner got lost, the road was blocked and that we did not provide parking. This is not true.
Customer in Rickmansworth, 19 September 2012  
Response from Tersus Services Limited:
We totally refute the customers’ comments. The customer was not at the property instead he had a friend there. Our website makes it clear that it is the client's responsibility to provide our cleaners with parking but the customer did not have residential parking like other residents and there was no parking within 300 metres of his property. The general cleaners arrived at 9am and they did their job, and the carpet cleaner arrived at 1.30pm not at the time stated by the customer, and spent 30 minutes looking for parking but could not find any, there was a cement truck broken down in the middle of the road when the cleaner first arrived at 1.30pm. We will defend our position vigorously against any legal action taken against Tersus and we stand by our actions.
Tersus Services Limited www.checkatrade.com/TersusServices/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
End of tenancy cleaning.
The cleaner was extremely thorough and worked for ten hours. I was very impressed with her work.
Customer in London, 31 August 2012  
Tersus Services Limited www.checkatrade.com/TersusServices/
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
9.3
Combined score: 9.3 out of 10
9.310
End of tenancy cleaning.
It was a bit surprising at first when just a lone cleaner turned up at the property. I was expecting a full cleaning team. Carpet cleaning equipment arrived later, but the first impression wasn't very good. However, the work they did was brilliant. They missed a spider web or two, but all nasty stains from kitchen tops were gone and we were convinced they would stay there forever. Good work overall.
Customer in London, 27 August 2012  
Response from Tersus Services Limited:
Thank you for your feedback, we are pleased the cleaners did a good job for you. Because of our busy schedule, we have to make sure we deliver a service to all our clients and unfortunately sometimes we might reduce the number of cleaners sent out to a property, but rest assured all our cleaners are very professional and hard working, and their goal is always to deliver excellent results.
Tersus Services Limited www.checkatrade.com/TersusServices/
These are only the latest 10 customer monitoring reports. Click to see all 116 reports!
Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.