Tersus Services Limited
116 customer feedback reports;
6 received in the past 6 months
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To protect the privacy of customers locations are displayed approximately.
Customer Feedback
The following reviews are based on work commenced.
End of tenancy cleaning of a 2 beds 2 bath flat in London.
3.810
We have requested an end of tenancy cleaning from Tersus and all we had was a single person who did a basic cleaning for 5 hours in the flat, we paid in advance. The problem is that during check out (later on the same day), the clerk concludes that this property has not been professionally cleaned and therefore another full deep clean was required. We got back to Tersus asking for a refund which they vigorously refuse in a very aggressive email sending us some before after photos of some areas which have been cleaned. We then got back to our agency who suggest that they come back to finish the work which they again vigorously refused as well (the contact, Andrew, has been aggressive again with the agency employee). Now I have to pay for another professional cleaning which will be taken of my deposit. If I had time and money, I would certainly file a claim against them. I do not recommend this company who pretend to do end of tenancy cleaning and feels comfortable when an independent check out company explain the quality of its work was poor.
Customer
in London,
29 April 2013 Response from Tersus Services Limited:
We reject the customer’s claim that the property was not professionally cleaned and we have before and after photos. The clients toiled was stained with lime scale and was permanently discoloured along with the bath tap due to not being regularly cleaned. Before the cleaning the client was informed that there is nothing we can do with regards to the discolour of the bath and toilet, which had become dark brown. The client agreed that the cleaning should go ahead either way. Cleaning alone does not make a product as new again especially if you did not clean your toilet and bath for such a long time. Wear and tear also plays apart, even with ceramics.
business
End of tenancy.
1010
Milka did a very good job. Compared to other end of tenancy cleaning services I saw this was definitely high in standard.
Customer
in London,
27 February 2013
business
Tenancy clean.
1010
Good prices, good service. Cleaners did a good job, will use again.
Customer
in London,
20 February 2013
business
We had fortnightly domestic cleaning services and the company held a set of our keys as we weren't usually home to let the cleaner in.
510
We had been using Tersus cleaning services for 6 months and had been relatively happy with the quality of cleaning if not the customer service when they emailed us less than 24 hours before our next clean was due and told us they were no longer providing domestic cleaning services (which, 3 months later, they still advertise on their website). We requested that they return our keys immediately and after multiple emails they finally said they would drop them off at our flat. They still have not done this and the security of our flat is at risk as a result. They do not return our calls. This is in conjunction with rude treatment while we were still customers; cleaners turning up late or not turning up at all, sending us rude emails when we told them they had overcharged us before they admitted their mistake.. an altogether unprofessional company and an extremely disheartening experience.
Customer
in London,
11 February 2013 Response from Tersus Services Limited:
To clarfy the situation regarding the keys, our ex-employee was in possession of the keys and did not return them to us after employment ended. Keys have been recovered and will be sent to client within 7 days.
business
Professional clean.
9.810
The two girls arrived on time and did a pretty good job. I would recommend.
Customer
in London,
10 February 2013
business
Professional clean of 2 properties.
9.810
This is my 2nd time using Tersus. Cleaners were polite and very hard working! Will use again. Thanks!
Customer
in London,
6 November 2012
business
End of tenancy cleaning including carpet cleaning.
3.510
I paid for carpet cleaning which I made clear needed to be completed by 2.30 which is when the check out inventory took place. The carpet cleaner did not arrive until 1.56pm. By this time it was impossible for the carpets to be cleaned before the check out was due and I have been charged by the Landlord for this. I feel the managers attitude could have been better when I complained and refused to offer a refund. He said it was not their problem as the cleaner got lost, the road was blocked and that we did not provide parking. This is not true.
Customer
in Rickmansworth,
19 September 2012 Response from Tersus Services Limited:
We totally refute the customers’ comments. The customer was not at the property instead he had a friend there. Our website makes it clear that it is the client's responsibility to provide our cleaners with parking but the customer did not have residential parking like other residents and there was no parking within 300 metres of his property. The general cleaners arrived at 9am and they did their job, and the carpet cleaner arrived at 1.30pm not at the time stated by the customer, and spent 30 minutes looking for parking but could not find any, there was a cement truck broken down in the middle of the road when the cleaner first arrived at 1.30pm. We will defend our position vigorously against any legal action taken against Tersus and we stand by our actions.
business
End of tenancy cleaning.
1010
The cleaner was extremely thorough and worked for ten hours. I was very impressed with her work.
Customer
in London,
31 August 2012
business
End of tenancy cleaning.
9.310
It was a bit surprising at first when just a lone cleaner turned up at the property. I was expecting a full cleaning team. Carpet cleaning equipment arrived later, but the first impression wasn't very good. However, the work they did was brilliant. They missed a spider web or two, but all nasty stains from kitchen tops were gone and we were convinced they would stay there forever. Good work overall.
Customer
in London,
27 August 2012 Response from Tersus Services Limited:
Thank you for your feedback, we are pleased the cleaners did a good job for you. Because of our busy schedule, we have to make sure we deliver a service to all our clients and unfortunately sometimes we might reduce the number of cleaners sent out to a property, but rest assured all our cleaners are very professional and hard working, and their goal is always to deliver excellent results.
business
Domestic cleaning.
1010
Bintu, my cleaner is, first of all, a nice and good person. As a cleaner, she is good. She is meticulous, follows instructions and as time passes she is becoming more familiar with my house and knowing the way I like things done.
Customer
in London,
20 August 2012
business
House Cleaning
8.710
I cannot comment on timekeeping as am not at home when the cleaner comes. Courtesy, again I cannot comment as only communication is brief notes to each other - although these are always polite. I think that the cleaning job is excellent but the ironing is not very good and I often have to re-do this, which rather defeats the object. Cleaning I would score a 10 but overall would bring the score down to 7.
Customer
in London,
14 August 2012 Response from Tersus Services Limited:
Thank you for your feedback, this will be passed on to your cleaner.
business
Domestic Cleaning
8.810
Bintu is very good at doing all the things I hate - vacuuming, mopping and cleaning in the crevices!
Customer
in London,
9 August 2012
business
5 Bedroom end of tenancy clean
1010
We had a lovely team of cleaners, they were very polite and showed professionalism. We are very happy with the quality of the work, and your cleaning charges are very competitive, so we would like to have a regular domestic cleaner at our new home. Thanks again
Customer
in London,
1 August 2012
business
Cleaning of flat
2.310
Cleaning company handles customer requests with zero customer service. Cleaners that don't show or show up 2 hours late. Got names wrong when writing to me. Also took payment for one day when cleaner didn't show. Not even an apology. Awaiting refund very unprofessional company.
Customer
in London,
10 July 2012 Response from Tersus Services Limited:
The customer was a domestic cleaning customer of ours. His assigned cleaner went away on holiday for 3 weeks, so we assigned a temporary cleaner for the customer. Unfortunately because this cleaner already had her own assigned clients, meant that she would be at the property at a later time (2pm instead of 1pm). The customer was not happy about this after the first visit by the temporary cleaner, and so on the second visit he decided that he would like to cancel the service even though we clearly explained to him beforehand that this was only for a period of 3 weeks because his cleaner was on holiday.
Furthermore, we don’t tie our customers into any contracts and so the customer was more than welcome to cancel the service if he was not happy. As far as we are concerned the matter was closed and there is nothing further we can do.
business
4 Hours of cleaning.
9.810
The lady who came was very friendly and worked very hard.
Customer
in London,
20 June 2012
business
End of tenancy clean.
1010
Did a great job in spite of difficult circumstances - we were in the power of moving out and had workmen in - but she was polite and patient and did a great job.
Customer
in London,
23 March 2012
business
End of tenancy cleaning
9.510
Very nice person, worked hard and efficiently during the work.
Customer
in London,
16 March 2012
business
2 bed room house deep clean
1010
Very professional and thorough, checked with me that I was satisfied.
Customer
in London,
13 March 2012
business
End of tenancy
9.810
Please provide clearer instruction on all products needed for cleaning.
Customer
in London,
10 March 2012
business
Post rental deep clean
9.510
Service very good, timely and did a great job.
Customer
in London,
8 March 2012
business
House cleaning
1010
I would recommend this company.
Customer
in London,
7 March 2012
business
End of tenancy
910
Hard working and friendly.
Customer
in London,
6 March 2012
business
End of tenancy
8.510
Very great service, everything is spotless.
Customer
in London,
5 March 2012
business
Carpet cleaning in office
9.810
Carpet was really dirty and had a wine stain that we really didnt think would come out - but it did!
Customer
in London,
5 March 2012
business
House cleaning.
9.510
Very accommodating and good results.
Customer
in London,
1 March 2012
business
Cleaning (domestic)
9.510
Very good cleaning, the cleaner worked solidly for 4 hours.
Customer
in London,
27 February 2012
business
Carpet clean
9.810
Customer
in London,
27 February 2012
business
House cleaning
9.810
I would recommend this company.
Customer
in London,
22 February 2012
business
Cleaning house.
8.310
Entire house clean seems like they were here for a long time for what they actually did. But a pleasant girl and I was happy with the work.
Customer
in London,
22 February 2012
business
End of tenancy deep clean.
8.810
Petra was very helpful, she asked for instructions. Followed them very well. She was polite through and would recommend her services.
Customer
in London,
18 February 2012
business
Cleaning (spring).
1010
Bit difficult in contacting via telephone as rarely answer it.
Customer
in ',
17 February 2012
business
Spring clean.
1010
Excellent, prompt and efficient service. High standard finish throughout.
Customer
in London,
17 February 2012
business
Cleaning
9.510
I would recommend this company.
Customer
in London,
17 February 2012
business
Excellent.
1010
Clean and everything is great.
Customer
in London,
16 February 2012
business
Spring clean.
1010
Excellent cleaning service. Cleaner punctual and very attentive to detail.
Customer
in London,
15 February 2012
business
4 hours cleaning.
1010
Great, efficient service.
Customer
in London,
13 February 2012
business
Cleaning property
1010
I would recommend this company.
Customer
in London,
13 February 2012
business
End of tenancy clean.
9.810
Very friendly, did a really good job.
Customer
in London,
11 February 2012
business
Perfect very clean.
1010
I would recommend this company.
Customer
in London,
10 February 2012
business
End of tenancy clean.
9.310
Overall quite good, was a good deal from
groupon.
Customer
in London,
9 February 2012
business
End of tenancy clean
9.510
She arrived 25 mins late but the service was excellent, hard working, very polite and my flat is now spotless, great job!
Customer
in London,
9 February 2012
business
Carpet cleaning
8.810
Good standard level of work.
Customer
in London,
6 February 2012
business
End of tenancy clean.
7.510
Difficult to contact - tried several times, but no answer prior to appointment. Cleaned arrived over an hour late. Overall result of cleaning good.
Customer
in London,
24 January 2012
business
Oven cleaning
9.510
I would recommend this company.
Customer
in London,
23 January 2012
business
End of tenancy clean
1010
Very pleased with the level of clean provided.
Customer
in London,
20 January 2012
business
End of tenancy clean
8.510
I would recommend this company.
Customer
in London,
19 January 2012
business
End of tenancy clean.
1010
I would recommend this company.
Customer
in Felixstowe,
18 January 2012
business
End of tenancy clean 2 bedroom flat.
1010
Excellent service - my apartment is spotless and the staff were prompt, friendly, efficient and I would highly recommend.
Customer
in London,
13 January 2012
business
HOuse cleaned
7.810
Generally good clean, very friendly cleaner.
Repeat Customer
in London,
12 January 2012
business
Spring Cleaning
1010
Excellent work, fantastic staff really helpful and hardworking. I most definitely recommend Tersus
Customer
in London,
16 December 2011
business
Deep clean end of tenancy.
8.810
The house looked perfectly clean! Great job, thanks! I would recommend this company.
Customer
in London,
12 December 2011
business
Domestic Cleaning
1010
My home is lovely very clean.
Customer
in Mitcham,
10 December 2011
business
Carpet cleaning.
8.810
Due to a missing part work had to be completed at a later date but all communication was great and the results of cleaning were fantastic.
Customer
in London,
9 December 2011
business
End of Tenancy cleaning
1010
Check out clean was fantastic! I recommend Tersus.
Customer
in London,
8 December 2011
business
Carpet Cleaning
1010
Very polite, well mannered, hard working young man who did a great job cleaning my open planned living room. Many thanks.
Customer
in London,
5 December 2011
business
Carpet cleaning
910
Despite arriving late, I am very pleased with the service we received. The staff were very polite and professional and did go the extra mile to provide us with the best service possible.
Customer
in London,
29 November 2011
business
Brilliant cleaning
1010
Friendly, conscientious and thorough.
Customer
in London,
31 October 2011
business
Lounge carpet cleand
9.810
I was really pleased with the result, my carpet looks new again!
Customer
in London,
18 October 2011
business
Carpet cleaning
1010
Very efficient, very helpful and adaptable (my room wasn't ready but he helped), the booking service was very bad and inefficient.
Customer
in London,
15 October 2011
business
Carpet cleaning
1010
Quick, efficient, goos results.
Customer
in London,
15 October 2011
business
Carpet cleaning
910
Polite, efficient and helpful.
Customer
in Chessington,
14 October 2011
business
Hallway and stairs.
1010
Brilliant carpet cleaning.
Customer
in London,
12 October 2011
business
Carpets cleaned.
910
Work completed efficiently.
Customer
in London,
10 October 2011
business
Carpet cleaning
8.810
Job well done, quick and efficient, thank you.
Customer
in London,
8 October 2011
business
2 bedrooms and hallway
8.810
Efficient service, in and out service nice cleaner.
Customer
in London,
8 October 2011
business
Carpet cleaning.
1010
Carpets cleaned thoroughly although some stains did not go. Polite and willing, every effort made to get rid of stubborn stains.
Customer
in Purley,
1 October 2011
business
Carpet cleaning.
1010
Very good job, very quickly completed to a high standard. David was very polite and professional throughout.
Customer
in London,
30 September 2011
business
Carpet cleaning
9.310
Very nice man, efficient, tried his hardest to get the stains out of my carpet.
Customer
in London,
27 September 2011
business
Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing
on this page, the data has been compiled from information supplied by various individuals
and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate
claims that may appear and recommend that consumers ask to see relevant qualifications and
documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship
or service of any of the listed trades and services.
