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The Cleaner Touch

270 monitoring reports, 12 have been received in the past 6 months.

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Customer Monitoring Reports

Lounge, hall and stair carpets cleaned
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Very polite, friendly and professional. He seemed very trustworthy.
Customer in Poole, 2 February 2012 business
Carpet and suite cleaning.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

We felt that the work carried out by this company was very thorough and the end result was as we anticipated.
Customer in Bournemouth, 24 November 2011 business
Carpets and sofas cleaned
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

A professional job done and a very polite and welcoming chap in our home, thank you Charlie and the rest of his team.
Customer in Poole, 7 November 2011 business
Carpets and sofas cleaned
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Charlie done a great job on diner carpet and same as on my lounge suite, so confident with his work and a great person to have in my home, such a credit to his company.
Customer in Poole, 20 October 2011 business
Cleaning of carpets
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

From initial enquiry to completion of job everyone was polite prompt and efficient - well done!
Customer in Bournemouth, 14 September 2011 business
Cleaned all carpets in my flat yet again
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Well chuffed again with work, as always, have been in the past with Charlie a good job well done again.
Customer in Poole, 6 September 2011 business
Cleaning of sitting and dining room carpets
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very prompt, work was done quickly and the result is outstanding. Would highly recommend.
Customer in Wimborne, 25 August 2011 business
Carpet cleaning of all carpets in 2 bed bungalow
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Fast, thorough, friendly service from Charlie. Even did inside the cupboard! The job made me feel that my new home really was mine! Great job - clearly know what they are doing!
Customer in Wimborne, 7 July 2011 business
Carpet and suite.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very clean and tidy, on time, very polite and helpful.
Customer in Christchurch, 17 June 2011 business
Upholstery cleaning on two fireside chairs
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

A very friendly workman who explained what he was doing before, during and after the cleaning. Very polite and charged what he estimated. The chairs were so much brighter. I am extremely pleased and would highly recommend them
Customer in Wimborne, 15 June 2011 business
Carpet cleaning.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Have nothing to compare with estimate or value. Operator was prompt, very cheerful and helpful. Carpets look good, would use them again.
Customer in Christchurch, 13 June 2011 business
Lounge carpet, hall, stairs and dining room.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very impressed with the friendliness and efficiency that we experienced.
Customer in Poole, 23 March 2011 business
Deep clean of carpets - sitting room, dining room, stairs and landings.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent service, good job done and with a smile! Helpful advice re future care of carpets too. Thanks Dave.
Customer in Dorchester, 6 January 2011 business
Cleaning bedrooms, hall, stairs etc.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

We have had this company before. I would recommend this company.
Customer in Poole, 5 January 2011 business
3 Seater sofa and 2 armchairs.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

We were very pleased with the service provided and would highly recommend The Cleaner Touch.
Customer in Verwood, 23 November 2010 business
Suite clean plus dining room chairs.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

"The Cleaner Touch" did an excellent job. We would have no hesitation in recommending them.
Customer in Poole, 9 August 2010 business
Cleaning 3pc suite/ 2 cream coloured carpets.
Scores:
6Tidiness: 6 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 5Workmanship: 5 out of 10
7.8
Combined score: 7.8 out of 10
7.810

Cleaning of 3pc suite was good. A stain was removed satisfactory in one carpet, but any surface dust was washed into the pile and around the edges of the room. The general aspect was not noticeably cleaner. The walking areas were still discoloured! I complained and the next day the cleaner had another go. I left for the weekend to leave the carpets to dry. There were improvements to the critical areas, but the overall aspect was disappointing - particularly when I was advised that there would be 100% improvement!
Customer in Christchurch, 24 June 2010
Response from The Cleaner Touch:
In response to the customer comments above. I feel that the customers comments were a little unfair. At no time did I mention to the customer that there would be a 100% improvement to her carpets after cleaning. The customer was advised at the time that the draft marks from the skirting board were harder to remove and would not be removed completely. The overall outcome depends on a few factors, ie the type of carpet, the materials that the carpets are made of and how well this responds to cleaning and also what condition the carpet was in before cleaning. We carried out the cleaning of this carpet to our usual high standards and feel that the outcome of this clean was the best possible.
business
Carpet Cleaning
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 5Courtesy: 5 out of 10 5Workmanship: 5 out of 10
7.5
Combined score: 7.5 out of 10
7.510

They made me sign their form and did not give me your feedback form. They said it was in the car but did not leave it as promised. I found some dirt when I moved small tables etc. Would have liked a longer inspection.
Customer in Bournemouth, 10 June 2010
Response from The Cleaner Touch:
I am sorry we did not leave a feedback card when we got to the van we had run out by the time I received more feedback cards I had forgotten to give one to this customer. The customer was on a budget and requested a main area clean and although we went out of our way to move some items we did not move them all which is why some dirt was found.
business
Carpet cleaning if whole house
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Arrived exactly on time. Cost was a lot cheaper than I thought it would be. Very good value for money. Cleaner was very polite, helpful and did an excellent job.
Customer in Portsmouth, 7 June 2010 business
carpet cleaning in dining room and on stairs
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I am very pleased with the job they did. They were very polite and we had no problems at all. Very good.
Customer in Bournemouth, 1 April 2010 business
Cleaned all carpets in my flat yet again.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Carpets turned out like new again, great guys and great job once again, well done, highly recommend them and their work.
Customer in Poole, 11 March 2010 business
Carpets cleaned.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Absolutely fabulous!  My carpets look brand new! So reasonable in price.
Customer in Bournemouth, 7 February 2010 business
Lounge, Stairs and Landing, cleaned
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Prompt courteous and helpful.Excellent value for money, will definitely reccomend and use again
Customer in Southampton, 1 December 2009 business
Carpet cleaning
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent job was carried out and I am highly delighted. Definitely to be recommended.
Customer in North End, 25 November 2009 business
Large 3 piece suite cleaned and re-scotchguarded
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

An outstandingly professional and excellent service. Cream suite is 7 years old and looks as good as new again. Would be delighted to recommend this Company to anyone for excellence, quality and most importantly price.
Customer in Eastleigh, 19 November 2009 business
Carpets and 3 seater and 2 chairs
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very good service 10 out of 10 carpets and suite looked like new.
Customer in Havant, 4 November 2009 business
Lounge, d / room bedroom carpets.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very friendly. Took the time to answer my questions. Efficient and a job well done.
Customer in Lee-on-the-solent, 2 November 2009 business
Lounge diner stairs and hall
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very friendly quality service - would recommend to others. Many thanks for a good professional service.
Customer in Southampton, 23 October 2009 business
Lounge carpet stairs landing and chair
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Much appreciated that Ian was able to clean an armchair although I hadn't pre-booked the service
Customer in Southsea, 22 October 2009 business
Carpet cleaning and scotch guard treatment
Scores:
8Tidiness: 8 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.3
Combined score: 9.3 out of 10
9.310

Very pleasant, hardworking and diligent working young men.  No hassle! The following day the carpets looked brilliant.
Customer in Ferndown, 16 October 2009 business
Carpets cleaned
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very quick and efficient service, both men very polite.
Customer in Fordingbridge, 12 October 2009 business
Carpet and upholstery.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Wonderful first class service from Ian using all his 20 years experience.
Customer in Fordingbridge, 2 October 2009 business
Carpets cleaned
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

As usual very good service with excellent results.
Customer in Verwood, 29 September 2009 business
hall, stairs, landing, cloakroom, bedroom
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

We have used the services of The Cleaner Touch on many occasions and have always found the men courteous, punctual and helpful, as well as doing a good job.
Customer in Wareham, 22 September 2009 business
Carpet cleaning
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

The trader was very punctual and polite and explained what he was doing every step of the way, definitely recommend the company.
Customer in Waterlooville, 19 September 2009 business
Carpet lounge and diner
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very, very good service from Ian. Would recommend this company to many of my friends. Look forward for Ian to come and clean my carpets again.
Customer in Southampton, 19 September 2009 business
Cleaned carpets and arms of lounge furniture.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

The two guys were excellent!, clean, tidy and friendly will be having them again and I will be happy to recommend them to anyone.
Customer in Verwood, 18 September 2009 business
Carpet cleaning
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10
9
Combined score: 9 out of 10
910

Very quick and efficient, very reasonable too.
Customer in Southsea, 11 September 2009 business
Carpet cleaning
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Used for the second time. Excellent results and great service.
Customer in Bournemouth, 11 September 2009 business
3 Sofa and chairs.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very worth while if you want to revive your 3 piece!
Customer in Southsea, 10 September 2009 business
Cleaning.
Scores:
8Tidiness: 8 out of 10 8Timekeeping: 8 out of 10 8Courtesy: 8 out of 10 8Workmanship: 8 out of 10
8
Combined score: 8 out of 10
810

I was recommended by a friend and they lived up to this.
Customer in Poole, 8 September 2009 business
Carpets cleaned throughout house.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Professional service.  Competent and thorough. Efficient and cost effective.  Pleasant and informative operators.
Customer in Poole, 28 August 2009 business
Chalet bungalow carpets cleaned in all rooms.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

First class service, very professional yet extremely friendly service.
Customer in Verwood, 25 August 2009 business
Carpets cleaned in lounge hall and stairs
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.8
Combined score: 9.8 out of 10
9.810

We have been using this company for over 3 years and have always found them to be reliable and efficient.
Customer in Ferndown, 25 August 2009 business
Hall, stairs, landing and lounge.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Fantastic service, the team were very polite, pleasant and speedy. I would use The Cleaner Touch again and would definitely recommend them to friends and family.
Customer in Poole, 20 August 2009 business
3 Sofa, 1 chair, stool and rug.
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

The Cleaner Touch did a very good job and I would recommend them to anyone.
Customer in Southampton, 18 August 2009 business
Sofa and 2 chairs.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

A very pleasant gentleman, who did a professional job.
Customer in Fareham, 12 August 2009 business
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Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.