Scores based on 38 reviews

Reliability & timekeeping

Invoice history based on 35 reviews.

Invoice History
Charged as per quote / estimate97.14%
Above quote / estimate: kept informed2.86%
Appointments reported as missed (6 months) 0
Average score 9.95
38 reviews
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Welcome To The Water Works!

Based in the heart of Brighton & Hove, and operating throughout East and West Sussex, our reliable and fully accredited team of Gas Safe registered engineers, plumbers and craftsmen – with over 30 years experience – pride ourselves in delivering a prompt, friendly and personalised service coupled with rigorous standards of workmanship and cost-efficiency.

Company Ethics

We are the ethical company you can depend on for your hot water, central heating, gas and plumbing needs – with an established reputation for professionalism, openness and value.  We provide a wide range of economical services to our domestic customers and contract clients, specialising in New Boiler Installations and annual servicing operations. 

Our practices are approved by Trading Standards schemes and the SAFEcontractor initiative, and we operate an upfront 100% transparent pricing policy with No Call Out Charges or hidden extras.  No job is ever too small and we are happy to provide no obligation free estimates, and free telephone advice, at any time.

Our Guarantee

At The Water Works, we pride ourselves on being a standard bearer for ethical business practice and genuine customer service.

Our team pledges never to recommend or charge for work that does not need to be carried out – or where a minor repair is possible.  Our labour is charged at the prevailing hourly published rate for the first hour and in 15 minute increments thereafter; unless otherwise agreed in advance for fixed price work and contract services.  We have a strict No Call Out Charge policy and there are no hidden extras within our pricing tariffs.

We are fully insured and all labour undertaken, new materials and parts used are guaranteed by The Water Works for 12 months from the date of completion – independent of manufacturers warranties passed on to you.  Our 1 Year Labour & Parts Guarantee is applicable to every job without exception, however large or small.

New Boiler Installations

Our highly experienced team of Gas Safe registered engineers specialise in installing new boilers to suit your exact requirements.

Boiler Breakdowns, Servicing & Gas Repairs

Our dedicated engineers have the ability to handle all types of boiler breakdowns, servicing needs and gas repairs.  If you do not have hot water or your heating is not working properly, then our expert team is here to support you.  

Central Heating Services

We have the capacity to design and install bespoke central heating systems to your exact specifications – coupled with the highest safety and energy-efficiency standards.  Together with our Boiler Services, we can repair, improve or upgrade any existing system within your home.

Our fully accredited, Gas Safe registered team of engineers have a wealth of experience in restoring and installing a wide range of complete heating control systems within single family homes through to multiple occupancy social housing blocks and commercial buildings.  

Landlord Gas Safety Inspections & Certificates

Our company is acutely aware of gas safety and takes Health and Safety compliance very seriously.  Our Gas Safe registered engineers are fully authorised to conduct Gas Safety Inspections and issue Gas Safety Certificates on behalf of landlords, housing associations and letting agencies.

Also, we offer to conduct a boiler Gas Safety Inspection for just £20 + VAT when you instruct a Boiler Service with us.  

General Plumbing & Refurbishment

Our highly skilled team of plumbers offer a complete range of quality driven plumbing and refurbishment services at very competitive prices. 

Based in

Brighton, East Sussex, BN1 4SE

Works in

Brighton & Hove, Burgess Hill, Haywards Heath, Crawley, Shoreham, Worthing, Portslade, Patcham etc.