Repairs to sash windows x 3 in lounge
At the time of quote, I was told there would be no more draughts, however, on completion I still have draughts and the trader has said there is no more he can do.
25 May 2010
Response from Timber Window Renovation:
I fully explained to the customer at the time of quote that with sash windows there is always a possiblity of some small draughts, although we assure them that 99% of draughts would be improved. I have discussed this with the customer since the work was carried out, and apologise for the fact that the customer feels let down. These windows are box sash with spring balances which have a larger diameter than a sash cord, and consequently a small draught can sometimes be felt where the spring balances are fitted into the bottom sash. Unfortunately, this is a problem with sprung balance sash windows.