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Timber Window Renovation

25 feedback reports; 0 received in the past 6 months

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To protect the privacy of customers locations are displayed approximately.

Feedback Received

The following reviews are based on work commenced.
Doors supplied and fitted
Scores:
6Tidiness: 6 out of 10 0Timekeeping: 0 out of 10 4Courtesy: 4 out of 10 2Workmanship: 2 out of 10
3
Combined score: 3 out of 10
310
Our new bay windows and doors supplied and fitted by Timber Window Renovations look great, but have leaked since the day they were fitted. The situation has been ongoing for 6 months and we are worried about the damage it is causing. Phill initially sent people round twice to make remedial adjustments but we still have a significant leak every time it rains. When we are away during wet weather we have to arrange for friends to come round to mop up which has caused a great deal of stress. With Phill's agreement we have arranged a third party survey to identify the problems, including a quote to carry out the works required. However Phill has not responded to resolve the issue despite our efforts and the urgency of the situation. We are extremely anxious to get this resolved so anything you can do to assist would be much appreciated.
Customer in Brighton, 1 October 2012   business
Manufacture and fit new timber sash windows.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Great value for money, windows look great. Very happy with the new double glazed sashes.
Customer in Hastings, 2 March 2012   business
Fitted new sash windows to three windows
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Good quality, good workmanship, good service. We would not hesitate to recommend them.
 Repeat Customer in Bexhill-On-Sea, 22 February 2012   business
Manufacture and fitting of 2 pairs of doors and refurbishing of frames.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
I am extremely satisfied with the quality of the work and am very pleased with the finished doors. The workman was friendly, punctual, diligent and was very particular in cleaning up each evening.
Customer in Hastings, 5 April 2011   business
New 4 panel front door.
Scores:
9Tidiness: 9 out of 10 8Timekeeping: 8 out of 10 10Courtesy: 10 out of 10 8Workmanship: 8 out of 10
8.8
Combined score: 8.8 out of 10
8.810
All contacts with the company, by phone and in person, were very positive, the job was carried out as arranged and I am very pleased with my new front door.
Customer in Hastings, 17 March 2011   business
New porch
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810
Attention to detail, good craftsmanship plus that extra mile.
Customer in Eastbourne, 16 February 2011   business
Refurbishment of large bay and smaller sash windows
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
I cannot commend this firm too highly. From the first contact with Phillip, until the completion of the work by Andy we experienced professionalism of the highest order (despite more snow than we have ever experienced here). The replacement window is an exact match, and the draught proofing really works, even on 100yr+ windows. We will be saving for more windows to be refurbished. Highly recommended.
Customer in Hastings, 29 November 2010   business
Windows.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Draft sealing casement, windows and 2 new casements.
Customer in Brighton, 7 June 2010   business
Windows.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
New hard wood sill.  New sash, full draught heating to box sash window.
Customer in Eastbourne, 29 May 2010   business
Repairs to sash windows x 3 in lounge
Scores:
6Tidiness: 6 out of 10 8Timekeeping: 8 out of 10 7Courtesy: 7 out of 10 4Workmanship: 4 out of 10
6.3
Combined score: 6.3 out of 10
6.310
At the time of quote, I was told there would be no more draughts, however, on completion I still have draughts and the trader has said there is no more he can do.
Customer in Eastbourne, 25 May 2010  
Response from Timber Window Renovation:
I fully explained to the customer at the time of quote that with sash windows there is always a possiblity of some small draughts, although we assure them that 99% of draughts would be improved. I have discussed this with the customer since the work was carried out, and apologise for the fact that the customer feels let down. These windows are box sash with spring balances which have a larger diameter than a sash cord, and consequently a small draught can sometimes be felt where the spring balances are fitted into the bottom sash. Unfortunately, this is a problem with sprung balance sash windows.
business
Sash window renovation.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Fantastic refurbishment of our sash window.  Very tidy and reliable.
Customer in Brighton, 17 May 2010   business
Replacement double glazed casements.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
The work was completed to a very high standard and the workman was extremely tidy and courteous.
Customer in Hartfield, 15 April 2010   business
Repair / renovation / replace wooden.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.5
Combined score: 9.5 out of 10
9.510
Very good customer service. Good quality of workmanship. An excellent job all round.
 Repeat Customer in Bexhill-On-Sea, 26 March 2010   business
Repair / renovate wood.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Draught sealing and refurbish of sash windows. I would recommend this company.
Customer in Hove, 17 March 2010   business
Repair, renovate, replace windows
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Excellent service, have had several jobs done and would recommend to others.
Customer in Hove, 21 September 2009   business
Repair / renovate / replace (wooden)
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Have always recommended Timber Window Renovation to other people. Brilliant service and reliability, such nice people, nothing too much trouble for them.
Customer in Eastbourne, 19 September 2009   business
Repair, renovation, replace
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Friendly small family run business, first class workmanship and commitment to customer satisfaction.
Customer in Brighton, 28 February 2009   business
Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.