Replace patio/path and drive (not completed).
510
The estimate for patio/path was out by over 38% costing much more than quote, the replacement of steps was not satisfactory and the attitude of the owner was very aggressive.
Customer in
Camberley,
31 August 2007Response from Topspec Driveways Ltd:
The price increase was due to the customer choosing slabs that were slightly more expensive than the ones quoted in the original estimate, the customer was aware of this prior to work commencing. We gave a discount on the final bill. We were unable to complete the job to time scale as the customer wanted to build the wall, we returned to the property once this was completed, unfortunately we were unable to build the step as we would have liked to due to the construction of the wall, the customer phoned, to say he was not happy, he was very abrupt and aggressive. We agreed to return to the property to resolve the problem, but the customer did not keep the appointment, we left a card to say we had called but he did not get in touch again. The next we heard was when we received notification of this negative feedback. We are a family business trading for over 16 years, most of our work comes from recommendations, which if new customers look back on our feedback cards they will see our high scores and comments. We pride ourselves on our good workmanship.
business