Roofing and guttering work
We engaged Total Roofing to do the work because they were a Checkatrade member. There were problems with the work when water continued to enter our property despite Total Roofing having carried out work on the guttering and surrounding area to specifically solve this problem. After calling back initially they did not carry out any remedial work and have ignored our e-mails.
17 January 2012
Response from Total Roofing & Building:
I am disappointed that I have fallen short of the customer expectations on this occasion. The customer was advised at the time that he really needs a new roof and the work that I quoted for needed doing but would not guarantee to stop the leak. An appointment was made to return on Friday, but due to a family bereavement I was unable to attend the appointment and I apologise for not contacting the customer to let him know. I went to the customers house this morning but he declined my offer to do the remedial work for him. I take my Checkatrade rating very seriously and my other reviews have always been very good.