“Absolute minimum effort made to prepare subsoil. No soil compaction prior to turfing, contrary to all professional advise, leaving turf sinking unevenly and impossible to walk on or mow. Advised not to cut for a month, whereas leaflet left from growers advised regular cutting from outset. Concrete block let under turf, causing turf to die. Touchstone very aggressive when confronted, just waving estimate and refusing liability.”
Verified by Staff
– Customer in Southampton ( 1 ) 15 May 2016
Response from Touchstone Garden Services:
We were initially dismayed to receive this negative review but realise that Checkatrade must remain impartial and by displaying all reviews they will maintain their integrity as a directory of recommended and trusted tradesmen. This can only be of benefit to all Checkatrade users, both customers and Checkatrade members such as ourselves. We take our Checkatrade membership very seriously as it has helped us grow into what we are today and are prepared to take the rough with the smooth. With that being said, we here at Touchstone Garden Services categorically disagree with this review. The work in question was carried out as quoted and completed to the highest standards. Our work speaks for itself and our gallery supports this. The customer first contacted us a year ago and we were prepared to go to court to prove that we have done nothing other than provide an excellent product backed up with excellent customer service. The customer chose not to but only now chose to leave this review. We only hope that by looking through the pictures of our work and reading the thoughts of all our many other customers that you can see this review for what it is.