Scores based on 70 reviews

Reliability & timekeeping

Invoice history based on 55 reviews.

Invoice History
Charged as per quote / estimate100%
Appointments reported as missed (6 months) 0
Average score 9.65
70 reviews
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Welcome to Tru-Plas Ltd. Established since 1991

We are an efficient and vastly experienced team of UPVC Installers based in South Wales, covering Pembrokeshire, Carmarthenshire, Llantrisant, Cardiff and Vale of Glamorgan and believe that the way we communicate with our customers makes us different.

Deal directly with the owners of Tru-Plas and experience our professional friendly service for yourself.

We have completed nearly 6000 installations to date and over 200 this calendar year.

We rely on the recommendation of our customers to achieve this. We don't sell, we consult, fill out a professional quotation and if you decide to use us we project manage all installations from initial enquiry to completion. We pride ourselves on our after sales processes and enthusiastic manor in which we deal with customers. This ranges from both a new product installation as well as any warranty related work requested and our customers come back to us because of this.

We use only the best windows/door profiles, glass and hardware that can well exceed the Fensa and building regulation standards and have a 'fit the highest grade product, to a high standard' ethos to minimise issues further down the line. As a company whom holds our own BFRC licence we are always looking for innovative ways to separate ourselves from the competition and provide a customer experience that far out ways our competitors, in our eyes. 

So what can you expect?

a. A friendly welcome both over the telephone, in person and onsite by our design specialist.

b. Should you choose to instruct us to carry out your home improvement, your order will be       processed at our main offices, you will then shortly receive a welcome letter detailing your project, a site surveyor will be arranged to call and accurately measure your new product requirements and then a suitable date will be arranged for your installation over the coming weeks.

c. Your project will be registered with our insurance backed warranty scheme, thus providing your deposit, work in progress and even your after sales guarantees....................

c. On completion your installer will ensure you are given clear guidance on product operation and make sure you are happy with the job undertaken, prior to you completing our onsite satisfaction forms.

d. Your job will be run through our post installation check list at our main offices, all your guarantee paperwork and energy performance certificates (if applicable) will be sent to your home address.

e. Finally you will receive your fensa certification of conformity in the post a few weeks after installation (if applicable) to provide peace of mind that your work has been completed to a building regulations standard.

f. Sit back and enjoy your new household addition...................simple!

In addition we offer a free expert conservatory design consultancy service using the latest CAD software that will enable your conservatory to be tailored to your specific expectation as well as making sure its suitable and fit for the purpose you intended. We do take the time to listen to our customers to ensure any decision that they move forward with is the right one.

Our ever growing energy rated portfolio was increased in 2012 to allow Tru-Plas to provide Solar PV installations across Wales. Innovation is our key to success and our professionals can discuss energy saving techniques right up to the implementation of our energy rated windows and solar PV products.

Dealing directly with the owners of Tru-Plas Ltd ensures peace of mind that you are having a personal relationship with the business whom is providing your home improvement and with people who really do care about every project we undertake. Your home is our home................ 

If you would like to know more about Tru-Plas Ltd and its products please feel free to call our friendly team for more details or simply call in to our conservatory showroom to meet and greet our professionals.

Based in

Johnston, Haverfordwest, Sir Benfro, SA62 3NZ

Works in

Haverfordwest, Milford Haven, Pembroke, Tenby, Narberth, Llantrisant, Bridgend, Cardiff, Cowbridge