“The salesman was specifically asked if the glass chosen for the door was opaque as it was not available to view in the showroom. He assured us that it was. When the door was fitted this was found not to be the case and it was possible to look directly in to our home from outside, a clear intrusion on our privacy.”
Verified by Staff
– Customer in Sheffield ( 1 ) 13 June 2017
Response from Yorkshire Conservatories Ltd:
The Customer ordered a Gleneagles door with medina glass, although there was no sample in the showroom, the brochure from the door supplier shows that glass as not being see- through. When it was brought to our attention that there was a small area of glass that could be seen through we offered to replace it with a standard obscure glass, but the customer didn't want a different glass. The customer actually contacted Doorco (the supplier) himself, who also told him that that door glass could not be seen through, which we now know is incorrect. In light of this we now tell every customer that wants any design of triple glazed art glass that we will not guarantee that there may be small areas that are not obscure.
We feel that we have done everything in our power to remedy the situation, but as this customer only wants this glass design, then his only option for obtaining total obscurity would be a blind, or a net.