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Your Plumber (Portsmouth)

Member of Checkatrade for over 2 years
Your Plumber (Portsmouth) Feedback Scores
241 feedback reports
with an average score of 9.6 out of 10.
Works in
Southampton, Fareham, Chichester, Portsmouth, Winchester, Surrey, West Sussex, Hampshire
Contact
name: Mr Terry Hack
address:
Shedfield, Southampton, Hampshire, SO32 2HN
telephone: 0800 298 1991   Enlarged for easy dialing:
0800 298 1991

07900 655362
email:
web:
Download Report Where They Work Give Your Feedback
Company Profile

When you are looking for a plumber you can really rely on, we are available for all your plumbing, drainage and heating requirements with over 35 years experience.

Whether it's an emergency plumber, a bathroom installation or any other plumbing repair you're after, we provide a fast, friendly and local service.

We also specialise in drain repairs from unblocking to root cutting and drain relining. We offer FREE CCTV surveys with every drain clearance.

We have a reputation for customer care and your satisfaction is as important to us as it is to you.

·  Convenience - We call ahead so you don’t have to sit in waiting for us

·  FREE accurate estimates before any work is started and no hidden costs or call out charges

·  24/7 Availability - we’ll be there when we promise. Including evenings and weekends

·  A fast solution to your problems - We can be there within the hour if necessary

·  Complete peace of mind - with all workmanship insured and guaranteed.

·  Respect - we’ll treat your home and belongings as if they were our own, leaving everything clean, tidy and back where it belongs. Plus we’ll take all our rubbish with us

Get ready for winter with a powerflush, and restore your central heating to work like new again - and save money on your heating bills.

Special offer ...Low price boiler service, call today for an appointment.

Call us Now on 0800 298 1991 for a reliable, fast and friendly service or click HERE to visit our website for your FREE money off vouchers.

Quality work ...honest advice.
Team
Terry Hack
Senior Engineer
Jamie Lyndsay
Installation Engineer
Simon Merrick
Gas Safe Engineer
Skills
Domestic work Free estimates Commercial work 24 hour emergency callout
Main work undertaken
Boiler Installation, Boiler servicing/repairs, Central Heating - Gas - Installation/Servicing, Central Heating Engineer, General Plumbing, Plumber, Plumbing Repairs, Radiators/Valves/Thermostats Installed/Replaced, Under Floor Heating, Unvented Hot Water Cylinders, Water Supply Pipe Repairs, Wet Rooms
Also skilled in
24 Hour Drain Clearance, Bathroom Fitter, CCTV Surveys for Drains, Drain Installation, Drain/Sewer Clearance, Tiler - All Tiling, Waste Water Treatment Plant Installations
Accreditations
Company Information
Interviewed on: 14 June 2011 Public Liability Insurance: Current - Verified on 13 June 2013
Limited Company: Registered as Waveplate Ltd. No. 6551361 Insured by: NIG
VAT Registered: No. 930 3926 32 Coverage amount (£): 2,000,000
References 3 received by Checkatrade

As part of our vetting procedure, these references consist of the first 5 processed feedback submissions which have been spot-checked/verified by Checkatrade.com when Your Plumber (Portsmouth) joined in June 2011.

Plumbing.
Very, very prompt first call back, kept every appointment from initial quote onwards, very trustworthy, polite and professional. Job was completed on time and as priced. I would recommend to anyone.
Customer in Havant, 14 June 2011
Plumbing.
Very prompt and efficient service. Completed to a high standard. I would be happy to recommend them.
Customer in Southampton, 14 June 2011
Trade reference.
We know of them as being a reputable company.
Trader in Portsmouth, 14 June 2011
Feedback Reports Showing 10 out of 241 (reviews based on work commenced)
Total recommendations: 241, average score 9.6 Last six months: 74 reports, average rating 9.7
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Tom install pump on hot water system
Efficient service, very satisfactory outcome, personable and helpful plumber.
Customer in Eastleigh, 1 May 2013  
Your Plumber (Portsmouth) www.checkatrade.com/YourPlumberPortsmouth/
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810
Jamie / fit new 500 x 500 - rad.
Both ladies at the end of the phone were friendly and when we got lost in the system. They were very prompt to get it all back on track. Great service.
Customer in Chichester, 12 April 2013  
Your Plumber (Portsmouth) www.checkatrade.com/YourPlumberPortsmouth/
Scores:
6Tidiness: 6 out of 10 6Timekeeping: 6 out of 10 3Courtesy: 3 out of 10 1Workmanship: 1 out of 10
4
Combined score: 4 out of 10
410
Estimate for re routing of condense pipe.
I thought as I was calling a Chichester number I was calling a local firm, not so, they are in Southampton. Called them in to provide an estimate for re-routing a condense pipe. Their engineers’ opinion was this was unnecessary. He insisted on inspecting the boiler, eventually cutting off gas supply stating immediately dangerous. The boiler is under contract with another company so I arranged for them to attend 48hrs later. When they did, they immediately put the gas back on stating there was no evidence of leakage and that the Your Plumber engineer had acted prematurely. Despite confirming to both the engineer and his head office that the other company were booked to attend, they wouldn’t leave us with heating. Sharon from their office did her best to assist but was ultimately unable to do so. She said she would get her director to contact me later that day that was 22 days ago; I’m still awaiting that call. She was professional in her dealings which are more than I can say for the engineer who in my opinion, walked around my home shaking his head as I had the audacity to challenge his decision with his office. I have not been charged by Your Plumber, just inconvenienced.
Customer in Chichester, 8 April 2013  
Response from Your Plumber (Portsmouth):
As advertised on Checkatrade we cover Chichester, Portsmouth, Southampton, Winchester and surrounding areas. I am very sorry for the inconvenience caused to the customer, but we are governed by the Industry Regulator who are Gas Safe. While we were with the customer he challenged our Engineers decision to cut the gas supply and wanted it turned back on. Our Engineer explained to him that this would be totally against Gas Safes and Our Policy. I can understand the customers’ frustration at having the gas turned off, but we have a Duty of Care to any customer who in our opinion has a gas safety issue. The gas could only be put back on after the required repair had been executed, which the customer’s other company, who he has his contract with, will have had to have done prior to putting the gas back on. Yes, our senior Gas Engineer who attended was frustrated whilst on site, as the customer was questioning his integrity and that of the Gas Safe Helpline who also advised the customer the gas needed to be shut down.
Your Plumber (Portsmouth) www.checkatrade.com/YourPlumberPortsmouth/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Jamie  - Fit new Mira excell shower and pump, re tile and seal shower tray.
Was very pleased with the excellent service we received.
Customer in Havant, 26 March 2013  
Your Plumber (Portsmouth) www.checkatrade.com/YourPlumberPortsmouth/
Scores:
9Tidiness: 9 out of 10 8Timekeeping: 8 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9
Combined score: 9 out of 10
910
Fit new ball valve and syphon to toilet.
Very efficient, courteous and quick. Will use again.
Customer in Chichester, 25 March 2013  
Your Plumber (Portsmouth) www.checkatrade.com/YourPlumberPortsmouth/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Jamie fitted new Mira Excell shower
Fitted new Mira Excell shower. Efficient service from receptionist to plumber.
Customer in Southampton, 22 March 2013  
Your Plumber (Portsmouth) www.checkatrade.com/YourPlumberPortsmouth/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Fitting of new shower.
Jamie arrived at the stated time, giving me a phone call before to confirm. They were very polite and curteuous. The work was done to a high standard and the bathroom was left very tidy after the work was done. Very happy with the service.
Customer in Fareham, 22 March 2013  
Your Plumber (Portsmouth) www.checkatrade.com/YourPlumberPortsmouth/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Fit new bathroom suite
I have used them before for my boiler, I would recommend them to anyone and will use them again in the future. Excellent.
Customer in Portsmouth, 21 March 2013  
Your Plumber (Portsmouth) www.checkatrade.com/YourPlumberPortsmouth/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Jamie - Bathroom refurbishment.
Number one on service. Great to have around - will miss them both. Great Your Plumber company should be proud of their workforce and workmanship.
Customer in Fareham, 9 March 2013  
Your Plumber (Portsmouth) www.checkatrade.com/YourPlumberPortsmouth/
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.5
Combined score: 9.5 out of 10
9.510
Unblock drains.
Quick response, job done, good advice, courteous, refused tea! Just got on with job.
Customer in Winchester, 4 March 2013  
Your Plumber (Portsmouth) www.checkatrade.com/YourPlumberPortsmouth/
These are only the latest 10 customer monitoring reports. Click to see all 241 reports!
Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.