Checkatrade

Drain Away

252 monitoring reports, 19 have been received in the past 6 months.

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Customer Monitoring Reports

Cleared blocked drain.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Harvey was very capable. Identified where the problem was, and dealt with it well.
Customer in Horsham, 2 April 2012 business
Unblocked downstairs loo.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Courteous, professional manner from initial phone call to the receptionist and then from the engineer who undertook the job. Fast, efficient, effective.
Customer in Horsham, 20 March 2012 business
Fixed leak in pipe.
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

The plumber was courteous, efficient and expert at his job. Highly recommended.
Customer in Hastings, 1 March 2012 business
Cleared blocked kitchen drain
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

They came round and cleared our drain which the kitchen sink runs into - very efficient, job done quickly, would use again.
Customer in Horley, 28 February 2012 business
Serviced an Ariston boiler
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510

This was the 3rd time i'd used this company for different things. Work was done thoroughly by a very pleasant man who was happy to answer all of my questions.
Customer in London, 21 February 2012 business
Checked for a leak
Scores:
8Tidiness: 8 out of 10 8Timekeeping: 8 out of 10 10Courtesy: 10 out of 10 8Workmanship: 8 out of 10
8.5
Combined score: 8.5 out of 10
8.510

The arrangement made with the office was to provide a free quote for identifying a leak. I was under the impression this had to be done before any work could be carried out, ie to ascertain how complicated it would be. When the fellow arrived, he said he was there to actually investigate the leak and told me I would be charged, so I didn't have much choice. The tests carried out were ones I could easily have performed myself, but had not, as the arrangement was for a quote only. Nevertheless, he was courteous and v helpful in identifying a faulty water meter as opposed to a leak and I managed to claim the costs back from Thames Water.
Customer in London, 20 February 2012 business
Clearance of blocked drains.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Paul cleared our blocked drains blocked drains very efficiently at a reasonable price. I would recommend this company.
Customer in Horley, 16 February 2012 business
Unblocked drain
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Harvey did an excellent job. Was very efficient and cleaned up afterwards. He also was able to advise on issues we have on the boiler and radiators in the house. Very knowledgeable. Would definately recommend.
Customer in Burgess Hill, 31 January 2012 business
Annual boiler service
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Work was carried out in a very professional way by a well trained man who knew what he was doing, his comments were both helpful and useful.
Customer in Horsham, 5 December 2011 business
Resolved misplaced shower trap which was leaking into room below.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Good choice of appointment times, friendly and professional workman, job completed quickly. I would recommend this company.
Customer in London, 25 November 2011 business
Unblock a saniflo
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Prompt, efficient, left bathroom tidy, was polite and sorted problem out, happy with work.
Customer in Reigate, 24 November 2011 business
Check on blocked drain with camera
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very efficient and fully explained the problem and what the solution would be.
Customer in Ashford, 15 November 2011 business
Drain Survey and Clearing
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

We cannot praise the service provided enough. Very courteous and willing to help (they even removed their shoes on entering the house without being asked!). We have been without a properly working toilet for 4 days and no-one else we called in had been able to resolve the problem. Within an hour or so everything had been fixed. Very impressed and would not hesitate to use them again.
Customer in Redhill, 9 November 2011 business
Power flush and replacement of 2 radiators
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Really pleased with both jobs. Harvey's price was the best quote by far and I was very impressed by the high standard of work and excellent service he and his team provided. I would definately recommend Drain Away and will certainly use them again.
Customer in South Godstone, 4 November 2011 business
Blockage clearance and camera inspection of sewer pipe
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

A great job and at last I feel confident that my drain will not be block again anytime soon! Using his special drain camera Harvey was able to show me a clear pipe all the way to the main sewer.
Customer in Crawley, 20 September 2011 business
Leaking tap fixed
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent - Harvey fixed the problem as simply as possible and didn't do any unnecessary work.
Customer in Crawley, 16 September 2011 business
Cleared blocked drain
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Great guy, great job, booked Harvey for additional work without hesitation.
Customer in Crawley, 15 September 2011 business
Toilet over flowing.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very prompt, helpful and efficient. I would recommend this company.
Customer in Horsham, 14 September 2011 business
Fixing a leak.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very quick service, friendly, efficient and quick. Many thanks.
Customer in Lingfield, 11 September 2011 business
Capped off leaking shower.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Quick responce and fast clean work. I would recommend this company.
Customer in Crawley, 3 September 2011 business
Repaired a leak in the soil pipe and a leak in a pipe from the washing machine.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

We weer very pleased with the efficient and pleasant way the work was carried out. I would recommend this company.
Customer in Crawley, 31 August 2011 business
Installation of new drainage soakaway
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.5
Combined score: 9.5 out of 10
9.510

Generally very satisfied (subject of course to "the proof of the pudding" over a period of time!); but (whilst recognising the difficulties) we were slightly disappointed that the lawn turves and driveway, necessarily disturbed in the work, were not re-instated quite as neatly as we had hoped.
Customer in Horley, 18 August 2011 business
Reinstate manhole cover, cctv drain survey, move kitchen drainage
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510

Our drains have proved to be a nightmare, but Harvey and Brendan have done a Stirling job to sort everything out for us as swiftly and painlessly as possible. I would definitely use them again if further problems arose.
Customer in Horsham, 17 August 2011 business
Changed parts in leaking WC cistern
Scores:
10Tidiness: 10 out of 10 5Timekeeping: 5 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
8.8
Combined score: 8.8 out of 10
8.810

Members ID Number 114101 Mike, the plumber who arrived, was brilliant. He was late arriving, but that was not his fault. The jobs he had done before arriving took longer than the company had estimated
Customer in Peacehaven, 31 July 2011 business
Replace sink waste and trap
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very good, helpful advice for future work recommended at a larger date.
Customer in Crawley, 22 July 2011 business
Replace cylinder and pipe work altered.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Very helpful from the time the quote was done until the time the work was finished. Answered all questions and was very helpful.
Customer in East Grinstead, 22 July 2011 business
Unblock toilet and fix cistern problem on another toilet
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

The response was quick and efficient - I called at 8am and the work was complete within the same morning. Very impressed.
Customer in Crawley, 14 July 2011 business
Repairs to garden tap
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very prompt, efficient, knew what he was doing and communicated well.
Customer in Tadworth, 5 July 2011 business
Replacement of pressure relief valve.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Prompt attendance, within arrival in promised time interval. Very neat job, good information from plumber.
Customer in Teddington, 21 June 2011 business
Removal of expansion and replacement.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 8Workmanship: 8 out of 10
9.5
Combined score: 9.5 out of 10
9.510

Prompt attendance and quick rectification of problem. I would recommend this company.
Customer in Teddington, 14 June 2011 business
Replaced leak in bathroom
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Plumber turned up at agreed time and accessed and fixed the issue promptly, I would recommend this company.
Customer in Crawley, 9 May 2011 business
No not cold water float valve in cold water storage tank replace.
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
10
Combined score: 10 out of 10
1010

They provided good service, spoke to man on phone night before visit - very pleasant manner and confident approach.
Customer in Horsham, 6 May 2011 business
Clear blockage in WC
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Pleased that Drain Away arrived before the time given to me when booking the visit. Problem dealt with quickly.
Customer in Horsham, 3 May 2011 business
Blocked drain cleared
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent, prompt, polite and reasonable rate £ 70 + Vat for clearance with rods.
Customer in Horsham, 30 April 2011 business
Install shower
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Problem with original unit but not engineers fault, work carried out to satisfaction.
Customer in Horley, 26 April 2011 business
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Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.