Response from Homecare Improvements Ltd.:
"We were dismayed to receive your correspondence regarding the complaint about our company from (this customer). We were unaware of the extent of his displeasure until we heard from you. The bill had been paid promptly and we were under the impression that the work had been completed to his satisfaction. On receipt of your correspondence, we attempted to arrange a meeting with him and our director to find out how best we could put matters right for him. We were told he would ring to arrange a date for such a discussion, but he did not do so. When our report was prepared for him we had run out of monitoring Checkatrade Monitoring Cards and so were unable to send one to him. We were disappointed that we were not given the chance to talk with (the customer) and that he did not allow us the opportunity to review the situation with him. We would assure you that we endeavour to provide the very best services we can to all our customers."