“Installed boiler in the property on 08/02/18. Boiler was installed and working. However, they had to rip off the front bath panel ripping off silicon sealant around the bath to get access to taps under the bath, not only they did not fit the panel back they broke off the whole corner of our brand new plastic bath tub! The bath tub has also bee cracked in the process. Never highlighted the risks to us, never mentioned that the bath panel will need to be removed nor asked for permission to do it. Bath tub now needs replacing as beyond repair, shocking! We had brand new baht all done 2 years ago.”
Verified by Staff
– Customer in Twickenham ( 1 ) 8 February 2018
Response from A & F Services T/a Twickenham Green Plumbing & Heating :
We offered a quote which was accepted by the customer. In our quote clearly states: condensate waste pipe to be run underneath the bath. It goes without saying that the bath panel would need to be removed to gain access to underneath the bath. However, we haven’t damaged the bath as she claims and it’s unfair to be blamed for something we haven’t done.
Our engineers were on site till 19.00 o'clock to finish off the job so that the tenant could have heating and hot water. Also our engineers have no record for any damage to be done to the bath and we haven't received any evidence to the contrary either.
Finally, we have received a very rich language of verbal abuse of this lady which we do not accept or tolerate.