“The engineer was here for 1/2 a day and replaced a part on our boiler. We were charged £150 for the part and then £650 (inc VAT) for the labour which I feel is extortionate. While the engineer was here he broke the front cover off the boiler (as he didn't know how to remove it properly and didn't look it up) and also when he left the boiler had a different fault and wasn't firing up. The engineer said he would order a new part and come back and fix the boiler again. We never heard from him. On contacting Jeff, the owner, to ask the to come back, his attitude was rude and thoroughly obnoxious.”
Verified by Staff
– Customer in Weybridge ( 1 ) 12 September 2017
Response from ABC Maintenance Services:
All complaints are taken seriously. We carried out work in September 2017. We investigated an issue with the swimming pool boiler. Parts were ordered and the repair was carried out (please note- the boiler is very old and it was difficult to obtain parts). The boiler was repaired, the customer was satisfied and the invoice was paid. We pointed out that the boiler’s front casing was broken upon removal and that we would order a new front at no expense to the customer. We then had to pay a re-stocking charge for the part. The customer then contacted us on 23rd February (over 5 months since the work was carried out) saying they had a slight leak. We explained that we had been unsuccessful in contacting them and asked why they had not contacted us. We returned to the property and repaired the leak on the pipework free-of-charge and ordered the parts again. In conclusion we are confused as to why, after over five months, the customer has decided to leave negative feedback.