“After 10 days they cannot find boiler PCB board and said we can't help anymore. What a rubbish service they have. Next day I found PCB board around the area and not £200 only £55 fitted by local engineer, there engineer connes peoples, helpless useless people, every visit charges are £200 they are not worth a single star.”
Verified by Staff
– Customer in Hounslow ( 1 ) 5 January 2016
Response from Active Response UK Ltd:
This job was an insurance claim. We were asked to fit a pump, when we got to site the boiler had been interfered with by a third party. We replaced the pump a test found that the PCB had blown and a new one would be required this was not covered by insurance. This was beyond economical repair and our supplier informed that the part was obsolete. The board the customer mentions would have been a reconditioned part, and if any issues arise any guarantee would have been invalidated because of this. We were not allowed to fit reconditioned we have to buy new to comply with the insurance company.