Scores based on 30 reviews

Reliability & timekeeping

Invoice history based on 14 reviews.

Invoice History
Charged as per quote / estimate85.71%
Above quote / estimate: kept informed14.29%
Appointments reported as missed (6 months) 0
Average score 9.9
30 reviews
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Well established Domestic Refrigeration Repair and Servicing company.

Approved service centre for many big name manufacturers.

Family run business with a fast, friendly service from start to finish. 

Official Premier SAMSUNG Service Centre for Suffolk and Essex.

Fully trained, qualified and insured engineers with many years of experience working with different manufacturers.

Specialists in frost free fridge freezer repairs. 

Comprehensively trained to carry out all systems work, such as re-gassing and compressor replacements. 

Various City & Guilds accreditation's and as a Premier Authorised Service Centre for Samsung we have been awarded a Master Grade Certification as well as NVQ's for Electrical and Electronic Servicing on domestic appliances. 

As refrigeration specialists, we carry a large supply of parts to ensure we complete as many repairs as possible on the first visit.

We will ALWAYS provide a Fixed Price callout and labour quote prior to every appointment. The price quoted is always the same price on the engineers visit. There are no hidden extra's for return visits to fit parts (if required) or additional charges if the repair takes longer than planned. The only additional costs may be if parts are required, but the cost of this will also be advised prior to fitting to ensure you're happy to proceed.

Our company is regularly monitored by Samsung to ensure we are reaching or exceeding our targets in terms of overall customer satisfaction, speed of repair, punctuality, appearance and first time completion to name but a few. This is the kind of service all of our customers should expect and we are focused on getting this right every time.

Based in

Kesgrave, Ipswich, Suffolk, IP5 2XR

Works in

Bury St Edmunds, Clacton-On-Sea, Colchester, Diss, Felixstowe, Frinton-On-Sea, Hadleigh, Halstead, Harwich, Ipswich, Saxmundham, Stowmarket, Sudbury, Suffolk, Thetford, Tiptree, Woodbridge, Newmarket