“No problem with the Engineer or work carried out but pricing way too high for the amount of time the job actually took. Was charged approx £70 for an initial visit which took 5-10 mins for the Engineer to look up the part that needed replacing. No diagnostics needed as was just a burnt out valve which needed replacing. Was not told about this fee when making the appointment. Then an approx further £160 inc VAT on top of this for the work to be carried out. When he told us the price we were hesitant but figured it must be a complex lengthy job to warrant it, in reality it took 15 mins!!”
Verified by Staff
– Customer in Newcastle Upon Tyne ( 1 ) 24 July 2018
Response from Appollo Gas Services Ltd:
We provided the quotation which you did not have to accept. The £70 deposit taken on the initial visit, was deducted from the cost of the repair. Our quotation does not just take into account how long the job will take, but also the amount of time taken sourcing and collecting the part required and revisiting the property.