“Fitter was courteous but not all items available for the job even after a return to base. Chased for payment before missing items were supplied (doubt I would have received had payment not been with-held, as poor communication). Discovered the window sill was not fitted or sealed to window, an apology was not forthcoming and Peter was most rude. 2 months later the window was not shutting properly, I phoned for a warranty visit, 3 days later we had not even had an appt so had to chase. When engineer did finally visit was told it was due to manufacturer putting bolts in wrong place and made good”
Verified by Staff
– Customer in Burgess Hill ( 1 ) 8 February 2018
Response from Bowalker Windows Ltd:
The customer contacted Bowalker 4 days after the initial installation date regarding the window board. the customer corrected the window board before Bowalker was aware and had a chance for corrective action. The installer was given all items to complete the installation but for some reason he did not, again Bowalker was not aware of this until the customer made contact.Peter Walker did apologise and made a small discount as a gesture of goodwill.Due to these issues that installer is no longer with the company.