“Employed Calidad to fit shower, toilet, basin unit, 2 radiators and small kitchen. All electrics already done, most of plumbing done on readiness. 12 kitchen units (already made up) took 18 days to complete. Used plastic pipes to join copper already fitted (we requested copper). They cut up and wasted 2 tall panels, one lighting strip and a special hinge. Cost to us £295. We had to pay for and collect another piece of upstand as they cut original piece 1 inch short. The panels they used were left rough sawn. The gaps between units don’t align. When we asked if they would refund the cost of another piece of upstand, this was part of the response we had from them. “Please would you kindly add us to the list of companies that are unobtainable/not happy to come back”. We supplied a constant stream of plates and cutlery, even a birthday card. We will now pay someone else to finish the work. Ok to their clients as long as you don’t query their work.”
Verified by Staff
– Customer in Portsmouth ( 1 ) 24 September 2017
Response from Calidad Installations Ltd:
I’m afraid to say this lady and her daughter are living on another planet! We were messed about from the beginning with ‘start dates’ because other contractors weren’t finishing work. We now realise why, they refused to return because of the clients! Initial plumber hasn’t been back. 3 different plasterers, first 2 refused to return and the window company is still not finished after 12 months. They didn’t listen to any kitchen advice, offered freely and on numerous ‘pre installation’ visits. As far as they were concerned all of the kitchen supply and design companies were useless, so they designed the kitchen themselves. We told them what wouldn’t work, but once again our 30 years of experience counted for nothing. They measured it up and when problems arose, of course it was our fault. In their world; quote “all electrics already done” - No electrics run for - the washing machine, tumble dryer, fridge, freezer, cooker or tractor fan, joke! We organised our gas engineer at short notice to fit range cooker, unsurprisingly they don’t have one anymore? It is strange that we never seem to get reports like this, read our other reviews then make your own mind up!