“Experience not good. Plumber later than booked started putting pipe on wall inside premises then said could not be done, as I expected it to be straightforward. As washing machine is connected to tank in loft, which I didn’t know. Obviously, trader didn’t look or ask or check first before quoting the price which I have had to pay that day, for work that is incomplete. My choices were, connect to mains, which I would not get enough pressure for the hose or have pipe going to loft and down on the outside of wall. The cost was going to be ridiculous plus a lot of work and inconvenience. If this had been checked before work began, I would have not have agreed to do this work. I am now left with pipe on wall doing nothing and paid for this. I will have to get an experienced plumber to rectify the incompetence of this company at more expense in total. I would not like to have these same experiences from this company done to someone else.”
Verified by Staff
– Customer in Baisingstoke, August 2019
Response from Christopher Plumbing Services Ltd:
This should have been a straightforward job to add an outside tap. When providing the estimate, an existing cold water feed to the washing machine was identified as a sensible location to tee into existing pipework with minimal disruption.
However, after adding the new pipework, the engineer discovered that the washing machine had not been installed correctly in accordance with the manufacturer’s instructions and water regulations and therefore its cold water feed was unsuitable for adding the additional tap. This non-standard installation was not obvious and could not have been predicted but as a gesture of goodwill, we offered a significantly reduced estimate to install a mains supply to the new outside tap. Unfortunately the customer declined our offer so we were unable to rectify the situation.
We are confident in our workmanship so after receiving this customer's review we strongly urged her to contact Hampshire Trading Standards with her concerns - we have not received any communication from Trading Standards to date.