“Coastal drains were employed to dig a new soakaway. They came to give a diagnosis after we found original soakaway blocked with tree roots. They charged £570 to pretty much tell us what we told them. They quoted £1295 + VAT to excavate 2 gullies and dig trench for new soakaways to be installed, reinstate blockwork and slabs. The day work was to start there was no sign of them, had to call their office to be told they had now decided they couldn’t do what they quoted for and needed £500 extra to do job and we would need a water butt in the middle of the path. They had called, moved slabs and left. Slabs not put back properly, the extra £500 was to put pipework round a gatepost and into the front garden instead of back. Got another company to do the job for £1070 instead of £2000 or more. Hope they don’t do this to elderly or vulnerable customers.”
Verified by Staff
– Customer in Littlehampton ( 1 ) 19 November 2017
Response from Coastal Drains Ltd:
We attended to a blocked drain on 30th October 2017. No charge was made as our attempts were not successful and recommendations to resolve the problem required a quotation to be provided. The quote for an exploratory dig to identify the issues was sent on the 31st October 2017. This was accepted and the works completed 6th November 2017, the invoice was paid and at no time was a query made about the works carried out. The quote for the further works was provided on the 7th November 2017. The customer accepted and made a request for the works to be carried out and the date 12th December 2017 was agreed. On arrival to carry out the works it was discovered there was a discrepancy on the works which may have compromised the customer’s property. One of our Operatives met the customer to discuss our suggestions for an alternative solution. Unfortunately, the alternatives did incur extra costs and the customer was left to decide the next stage, the slabs were left as if the works were to continue. We never heard from the customer and no charges were made other than the exploratory works carried out in October 2017.