“9/10/18 Roofing contractor Mr D McGuigan came at 8.30am as arranged to repair our leaking roof and replace any damaged slates, giving us a price of £550 sounded a lot of money, but as I know little of slate roofs, having tried other roofing contractors without success, we agreed for him to carry out the work. By 12 noon they were finished, incidentally mid morning about 10am they (two of them) went to Morpeth for breakfast break! (4 miles), returning about 10.45am. So some £550 for 2 3/4 hours work including materials works out about or near £200 per hour (for 2 men). 14/11/18 Rang to say roof was still leaking and there is damaged slate, he called same day later in afternoon saying someone would be out in a few days to put it right. Between 19-22/11/18 rang again re. Leaking roof, said someone would be out in a few days to do repairs. 5/12/18 Rang McGuigan re. Leaking roof he apologised, saying again someone would be out to do repairs. To date still waiting.”
Verified by Staff
– Customer in Morpeth ( 1 ) 9 October 2018
Response from D.McGuigan Roofing Contractors :
I did apologise about times I was supposed to call back out to fix the problem but due to weather conditions then the Christmas period where I was on holiday I couldn’t make it. When I got home from holiday I made it my priority to go back and put it right also as a good Will gesture I offered to refund some of the money paid by the customer but he refused. Our other reviews are more accurate about our work!