“Daniel is a dishonest argumentative bully. He manipulated our elderly parents -our mum has dementia. His invoice was incomplete and he refused to update- verbally said it would incl ALL works/materials. Left a 4 day job after 2 days. He made a big hole in the plastering fitting the window. No guttering on roof, more money for materials with no receipts, unfinished joists, used our skip for other jobs w/o permission, kept parents waiting 5 hrs no call, new leaks, rotten boards left, no certificate from plumber. We asked tradesmen to take a look and having reviewed all their comments we have had our belief of defective/unfinished work confirmed. We believe he will now put energy into arguing and defending himself!”
Verified by Staff
– Customer in Barnet, February 2018
Response from DNH Roofing Specialists Ltd:
This review is simply defamatory and completely untrue. The allegation of bullying is being taken very seriously and legal advice has been taken in response. The client attempted to take this case to ADR twice, to which both times this went in DNH's favour.
From our side, we completed the agreed works, in a professional manner and on time. Our invoice was subsequently settled, in full, without any issues.
For an unknown reason, this client decided to harass us post completion with a barrage of nasty emails threatening our business. Unfortunately, we have had to report this harassment.
On a side note, the leak mentioned (from another part of the house – which we were not contracted to work on) was admitted as pre-existing by the client's son (this also proven in a roof report prior to works starting).
Numerous offers were made for the completed roof to be independently assessed/inspected by the product manufacturers, all of which have been declined by the client.
Working with this client was a bad experience for us and we move on, we have many other satisfied customers leaving excellent, professional and value for money reviews.