“Dimensions came out on the same day, which was great. I was informed it would cost around £800 plus for a new garage door, or they could try and fix it but couldn't guarantee it would work and could make it worse for £55.00. I asked them to try to fix it rather than pay for a new garage door, they told me it was the tension and they could tighten it but this could make it worse. In the end I asked them just to ensure it closed. They'd put the garage door back on but refused to provide me with a receipt for the call out and said this was because they didn't use any parts.”
Verified by Staff
– Customer in Hailsham ( 1 ) 18 May 2018
Response from Dimensions (Garage Doors) Ltd:
This customer was unable to have a receipt at the time as we send them out from our office, it’s unfortunate the customer didn’t call us to request a receipt as we would have happily sent one! We are unable to guarantee works if we don’t use any parts as we just made the door useable and it was likely more work was needed.