“The work itself, once they turned up, was good. It was the fact that they booked out the whole day (charged me a whole day, because they claimed they couldn't do another job ) but were consequently late because of another job. My job took 3hrs, but they refused to reduce price, and they left my floor covered in glue. When I questioned the price, it was my fault for not understanding apparently. I gave them every opportunity to offer me a gesture of good will but all I got was to be stood up 3 times when they trying to collect my money really. I will not be using them again. As previously recorded.”
Verified by Staff
– Customer in Bournemouth ( 1 ) 13 January 2017
Response from E & B Carpentry & Building Contractors Ltd:
We are disappointed that the customer was not happy with the service we provided. An actual time was never agreed, however the customer could only have the work carried out on a certain day, which we managed to accommodate. The price was agreed prior to any work being done which the customer commented was cheaper than other quotes. However, once the work was completed the customer tried to lower the price. We agreed to return the following day to remove the excess glue, which needed to be dry to fully remove. A goodwill gesture of £30 reduction was offered, however declined. The only time we were allowed to collect money was £5pm on a Friday on the dot which made it very difficult for us, travelling at the time of day on a Friday in busy work traffic.