Customer Reviews (20)
Getting rid of mice
Scott Vale was assigned to my work and I cannot praise him highly enough. Very professional, very well-informed and very empathetic. Always on time and polite and got the job done! The problem was dealt with efficiently over the first few months and I signed up for a maintenance contract, which has given me peace of mind.
Pest control for bed bugs
Excellent service. Was given convenient appointments within 24 hours of contacting the company. Friendly and professional staff. Highly recommended.
Treatment to get ride of my rats.
Couldn't ask for more great service really nice guy, I think his name was Steve, would definitely recommend.
Despite me informing them that my mice were not taking any poison whatsoever, even professional poisons, they simply put more poisons and some foam, but they didn't take the boards off the bottom of the kitchen cupboards to get to where the mice were clearly living to check for entry points. The mice kept dancing around the place with no trouble in the world. The money I paid to this company was completely wasted. I have now had to pay another (more professional) company to actually do the job required and they found holes behind the cupboards that the mice were using, and plugged them.
Reply from Empire Pest Control Ltd
We are sorry to hear you were not happy with the service we provided. As part of our treatments we will remove kick boards if they clip off with no difficulty, unfortunately yours were glued and screwed on over old boards and we did not feel it would be possible to remove them and replace without doing damage which is a risk we are not prepared to take. This would have opened us up for a claim which would not be covered by our insurance as we are not kitchen fitters. You were asked on each visit to have them removed so we could access that area to bait and fill holes but this was not done, we offered an extra visit free of charge again under the condition you removed the boards but unfortunately again this was not done. The offer of a free follow up visit stands as we always do our absolute best to keep all of our customers happy and complete a treatment to their satisfaction but on some occasion we do need to work together
Mice and rat infestigation.
So happy with service, always polite + happy to help with any quoestions, curred infestation.
I had a treatment done for Cockroaches, I was more than happy with the service from EPC, Matt was a really nice guy couldn't do enough for us, Since the treatment, we haven't seen any more insects and would be more than happy to recommend this company
Pest control for mice.
From start to finish both friendly and professional, I have not seen any mice for some time now and would definitely recommend this company.
The technician I had was very polite and punctual he kept in contact with me through my treatment even sending me texts between each visit to make sure there was no more activity taking place in my property. By my final visit they had solved the problem and blocked of the entry points. I would highly recommend.
Bed bug treatment
Solved my bed bug problem so I am very happy, very nice guy, good time keeping.
Contract for mice.
Only just started treatment, but extremely happy with work done so far. Technician I had was very polite and experienced, knew every answer to my questions.