Scores based on 132 reviews

Reliability & timekeeping

Invoice history based on 116 reviews.

Invoice History
Charged as per quote / estimate99.14%
Above quote / estimate: not kept informed0.86%
Appointments reported as missed (6 months) 0
Average score 9.67
132 reviews
  • Interviewed by Checkatrade
  • 3 accreditations checked
  • Insurance checked
  • Limited company checked
  • Address checked
  • References checked
  • VAT registered
  • Checkatrade standard signed

Family Run 
Frames Conservatories Direct are a family run business, trading in Bury St Edmunds since 2001.  
Not Like All The Rest 
We are a little bit different to most of our competitors - we don't employ hard-sell, pressure techniques to sell our products.  Customers come to us with a need for home-improvement (which could be windows, doors, a conservatory, a brick-built extension, a garage or loft conversion etc) and we talk through the options with them before giving them a price. 
Quality Service
We have won the National Customer Satisfaction award for Customer Service for 3 years running (2014, 2015 and 2016) so you can be sure of a quality service when you come to Frames Conservatories Direct.
BSi Kitemark for Window Installation
We are proud to have a BSi Kitemark for window installation. 
Nice People to Deal With
Our fitting team are polite, professional and efficient and receive great feedback from our customers.  All our fitters are employed by us and qualified to NVQ Level 2.
Loyal Customers
We are proud of the repeat business we get from previous customers and the amount of customers who recommend us to their friends.
Three Showrooms to 'Try Before You Buy'
We have the largest showroom in the area in Bury St Edmunds with over 60 examples of windows and doors and 10 full-size conservatories all on display for you to view at your leisure.
We also have a showroom in Ely at 12 Forehill to serve our customers in Ely, Cambridge and surrounding villages and a new showroom in Diss at 36 Mere Street, IP22 4AD.
Easy Payment Options
We have a range of low cost funding options available 
We do not require a deposit.  You only pay once the work is complete and you are fully satisfied (in the case of conservatories staged payments will be required).
Peace of Mind
Frames Conservatories Direct are part of Independent Network.  Independent Network is a comprehensive Consumer Protection and Competent Persons Scheme which protects consumers and carries out continuous assessment of its members to ensure the highest standards are maintained.

Based in

Barton Road, Bury St. Edmunds, Suffolk

Works in

All towns & villages across East Anglia from Norwich to Cambridge, From Ipswich to Saffron Walden