“Didn't inform me of call out (CO) charge. CO charges are fair enough, but to charge another to return next day when it would've taken him an hour maximum (covered by CO rate) to complete the job is unreasonable. He said he couldn't get the part - at 3pm! I called a local (10 minute walk) supplier and it was in stock. Instead of paying for 1 CO charge plus part, he wanted me to pay for 2 CO's. After querying why I'm paying twice, he reduced the 2nd CO by 50%, and then after another communication failure on total cost, he told me he records all calls. Legal but would be courteous if informed.”
Verified by Staff
– Customer in London ( 1 ) October 2017
Response from G A S Plumbing & Heating:
After attending the client’s property and getting her boiler going, on my way out she asked about replacing her broken room stat and I said I would return tomorrow as I had another appointment at that time and that the room stat was easy to get and that I would charge my minimum charge to fit it which was £60 which she agreed to. She then phoned me later and said she couldn’t afford it so we agreed to cut the labour cost to £30 and she was happy. After attending the next day and fitting the room stat she paid me £10 less than we agreed and insisted that I was wrong about the cost we had agreed. Finally, only after me informing her that my calls are recorded and playing the recording of her agreeing to pay me a total of £50 and not £40, she seemed very embarrassed and paid the extra £10, that is when she started to question my call out charge and said I should have come back the next day free. I strongly recommend tradesmen to install a call recorder app on their phone as it is irrefutable proof of verbal contracts.