Customer Reviews (229)
Lock on back door not working properly
Gary came out to repair back door, after realigning door, which took a while as it was not straight forward, still lock would not engage properly, on checking lock barrel it was discovered to be broke so replaced and all working now Was really impressed with work and would definitely recommend and use again
Emergency call-out to a broken key in the lock
Excellent service from G Locks. Within 45 minutes of an emergency call out, Gary had fixed the broken lock and cut a new key. Very responsive and excellent service - highly recommend.
Fixing of loose front door lock
No call out charge quoted in write up, but Gary charges £69 for the first hour. Our job turned out to be 5 mins at most, but the fee is still charged. ( we are clearly over 50 years so not sure if discount was applied ) Gary was very punctual, and did came back to sort out a remaining problem.
Reply from G Locks
Thank you for your feedback. We are sorry too hear that you were slightly disappointed with the service. G Locks locksmiths Bristol will always consider all feedback given to help improve customer relations. The rate given to you is on a hour/part hour basis which was explained. This has to be adhered to as most jobs in the Locksmith trade do not take more than on hour to complete therefore these charges are applied in order to achieve a viable business. We always offer discounts where appropriate however as a customer you have bring this offer to our attention in order to obtain it. Checkatrade is the only platform where we offer this and as you can appreciate we obtain custom from mutiple sources. We always try to rectify any complaints and when we returned the fault was not part of the original problem but was rectified at no extra cost. G Locks Locksmiths Bristol have an outstanding review base for superb customer service with over 200 10/10 reviews We will aways take steps to rectify complaints and in this instance we returned without delay.
New lock and handle on sliding pvc door, new door handle on inner wooden door
Gary was round within 30 minutes of phone consultation. Assessed the job, did what he could on the spot then ordered parts and returned to finish the job off. Efficient, polite, fair price and great communication. Definitely recommend, top service.
Supplying and fitting a new window lock and handles for 4 other such locks
I am very satisfied with Gary's work. I understand there is a 1-year guarantee on the locks.
Secure patio door
Such a lovely young man, he secured patio door for me, no charge, so lovely to have someone so honest, very lovely young man, very nice and friendly, nice of him to take the time to come out to me
Ordered new parts and replaced the mechanism and handle
Appearance, attitude and professionalism that impressed us and to be thoroughly recommended and explained that the work was guaranteed also
Adjustment to a conservatory door
Very good tradesman 100 % and would recommend him to anybody
New lock fitted to one conservatory door and another lock and full bolt/lever locking mechanism fitted to another conservatory door.
The work was performed efficiently and quickly and great care was taken to ensure that the door alignments and locking mechanisms were functioning properly.
There was a tricky with a tilt and turn window, some small windows where the locks were not working properly, 2 patio door locks
I phoned for advice and I was given a date Gary arrived on time dealt with quite a tricky problem quietly and efficiently, sorted a few other problems I wrote a cheque whilst given a receipt a model of how tradesmen should work, I was really very very pleased