“Having chosen a local building firm highly recommended, I’m very disappointed with my extension. I feel Fake electric certificate issued, kitchen window 10% smaller than it should have been, Velux windows cemented in- now removed but it has left gaps. Thames Water permission not obtained. Manhole Cover not moved, rainwater and kitchen waste water mixed. Substack should be in utility room with rodding eye but wasn’t done. Soak away not put in, they said it wasn’t required. New radiator gurgles but refusing to fix. Flooring under laminate should have been waterproof chipboard, but it’s just the boarding they walked on. Contractors and employees very polite unlike owners towards the end. The boiler has been put into a kitchen unit with not enough clearance so Worcester Bosch won't cover the warranty. GK said they would correct it, but haven't. Gas Safe have classified the new boiler as 'Not to Current Standards'.”
Verified by Staff
– Customer in Sutton, November 2017
Response from GM Property Services Ltd:
We have built 10 extensions in the Cheam area and received references between 8.5 – 10. We have never had a client so difficult to please who continually changed her mind as to what she wanted. To the points raised we set out the actual facts below; The electrician we used had let his membership lapse, we had the extension re-tested and full certification issued. Kitchen Window was agreed with the client to be smaller so we could fit the boiler where she wanted it. Velux Windows fitted as approved by the Building Inspector. Thames Water Permission: It’s for the architect to arrange not the builder. Manhole, Kitchen Waste, Sub-stack & Soakaway, all carried out to the Building Inspectors approval. We used 18mm structural flooring ply, which is far superior than chipboard flooring, there is no such thing as waterproof chipboard flooring. The client chose a vertical radiator which are prone to collect air at the top, we told the client that this will eventually dissipate. The only issues reported by Gas Safe was to advise the customer that if she wanted the boiler in a kitchen unit we would need to cut out the bottom of the cupboard.