“The carpet was left drenched taking three days to dry and the stain is bigger and even worse.”
Verified by Staff
– Customer in Pulborough ( 1 ) 1 May 2018
Response from Green's Cleaning Services:
I was shocked to read this review following the good job we did for this customer! When arriving at the property, the customer told us that she had attempted to clean the blood stain herself. It was clear the carpet was soaked through to the underlay and the blood stain had been washed deeper into the carpet. Because of the customer's actions and the nature of the stain, we informed the customer in writing that the stain may "wick up/reappear" during the drying process, then require a second clean which will be chargeable, (but only at our minimum charge). The customer signed the paperwork and was given a copy. The carpet was left as dry as possible using our most powerful truck mounted carpet cleaning machine which is powered by a diesel engine rather than a 13 amp, 3 pin plug that most other cleaners use. I am the most recommended carpet cleaner in Britain on checkatrade with over 3350 satisfied customer reviews. I wouldn't be here if I soaked carpets like this customer is suggesting. I told the customer "on the rare occasions that blood stains require a second attempt, it is only charged at our minimum charge.