“Adam told me there was no way the roots could be removed from the drain, drain only 4" wide, 2m of drain would have to be replaced at cost of £1,500. Told Adam I didn't have that sort of money. He advised me to contact insurers, which I did. Insurance assessor was able to remove the root, in one piece, from the drain in under half an hour (root was just under 1m long). Have cancelled claim so I don't lose my no claim discount. The drain was cleared by assessor at no cost to me. The person who took £100 from me, told me this could not be done and tried to charge £1,500 for an unnecessary job.”
Verified by Staff
– Customer in Waterlooville ( 1 ) 19 June 2018
Response from Hampshire Drainage Solutions Ltd:
I was sorry to see the feedback from this customer I was called to investigate a blocked drain that other contractors could not unblock, I found the blockage was a substantial root system. I unblocked the backed up sewerage from the property. I was unable to remove the entire root system. I advised the client that even if the roots were cut out the only way to stop them regrowing in the pipe work was to excavate and renew it. I gave the customer free and sound advice which I still stand by. Please look at my other reviews to see a true reflection of my workmanship from my many happy customer.