“Do you not use this man . He has no idea what he is doing in terms of fitting Nest products. He will not admit he does not know what he is doing. He has taken my money, and won't return to fix the problem that he has caused. And so I'm going to have to pay somebody else to do the job and may take him to Court to get my money back. My advice - go nowhere near this man to do your work.”
Verified by Staff
– Customer in Holmfirth ( 1 ) 31 January 2019
Response from JTS Gas & Electrical Ltd:
I am rated at the highest level with Nest Pro Elite installer status by Nest, to date 100% five star reviews, the highest ratings in Yorkshire, having carried out over 250 Nest installs to date. Because of this, Nest request me personally to provide technical assistance to customers if they have received failed installations previously. I can confirm this issue is with their thermostat and not my installation as it has in fact worked for 7 months. I am happy to return free of charge to any job where I’m responsible but I cannot offer warranty where goods are purchased from a third party as in this customers Nest thermostat purchase. Being abusive to me has not found a solution for him; neither does leaving defamatory false reviews online. Please ignore this review left by this customer as I strive to maintain a high reputation as can be seen on Checkatrade and other platforms.