“Window with cat flap fitted but messy/uneven silicone around the edge of glass and type of silicone (clear) did notch other twin door (with black filler around window). We were not consulted on what colour silicone we wanted. Crucially when I later questioned Kieran about the mismatch he initially offered to come round to make good with black silicone but then after further chasing he denied this, said he would not be coming and hung up on me!!
. We feel we have been the victim of very poor workmanship and absolute refusal to make any effort to rectify this despite originally agreeing to come back. The proprietor was willing to give various transparently disingenuous justifications for not coming back to rectify work, and this was largely reflected in cowardly handing up when challenged.”
Verified by Staff
– Customer in Bristol ( 1 ) 7 March 2017
Response from Kew Glass And Glazing:
It is always regrettable when receiving a complaint from a customer. How every we understand that we cannot please all of our customers all of the time, But we do try very hard to make sure that our customers are happy on completion of all jobs we undertake. Therefore we always take photos of our work on completion. We take great pride in our work and always leave our work area clean and tidy with a professional finish. We will always do our very best to sort out any issues that our customers may have with any work we have carried out. This shows as we have a great feedback record of 99% of our customers being happy. After 2 weeks of the job being completed this customer contacted us, he wasn't happy with the way the discussion went, he then began to speak in an aggressive manner, which in turn the phone call was terminated, but only after been asked to calm down or the phone call would be terminated. Which he refused to and left us no choice to stop the phone call, as we have a zero tolerance to abusive customers.