“I was really happy with my new roof initially, but unfortunately after repeatedly filling cracks, that reappear every few months, for the last two years, Nu Look have now said it's normal / to be expected and that they aren't willing to resolve the problem. This wouldn't grate so much had they not repeatedly assured us at the beginning that they are committed to ensuring a perfect finish, backed by a long warranty.”
Verified by Staff
– Customer in Northampton, July 2019
Response from Nu-Look Conservatory Roof Solutions Limited:
We have tried to address this issue with you, but unfortunately, you have not allowed us to visit you to try and reach a resolution.
Your complaint is not about the construction or appearance of the solid conservatory roof, which I understand you are very happy with, but that there have been a small crack that has appeared within the plaster skim on the internal ceiling.
We have visited your property on 4 separate occasions and 3 of those filled the crack for you, even though they are decorating issues and not in any way an issue with the solid roof on your conservatory. There are many reasons that cracks can appear within plaster and as mentioned the cracks within your plaster are not due to an issue with your conservatory roof.
We do supply a 10 year insurance backed guarantee for the structure of your solid conservatory roof and if there had been an issue with the structure (which we have never experienced to date in the 6 years that we have been trading) we will resolve this.
Therefore, your workmanship score of 2 is rather harsh, when there are no faults with the workmanship or the product.