“Phoenix Renovations are a terrible company and should never be used for any kind of work. They are disrespectful, uncaring, expensive, untimely and let me down horribly. They started a job in January 2018 and still haven’t finished, worst of all walking out on me in June as they had ran out of money to complete my dream extension and renovation job. They had already taken too long but even after agreeing to come back they charged me again for works I had paid for, and did not complete many of the jobs quoted for. I was forced to agree to this because no other builders would take on the job as it was of such poor quality. The work was unsightly. Stephen Turner and his team were so rude, and had no care for the wants of the customer. They are a disgrace to all in the building trade and those who provide services to customers. My life has been disrupted in all ways including our wedding due to their conduct in renovating my house – they should be banned from trading.”
Verified by Staff
– Repeat Customer in Worthing ( 4 ) 1 January 2018
Response from Phoenix Renovations:
We always work hard with our clients to achieve their goals so we take time to get to know their views and we always offer our advice/experience to help with all the decisions, so the project can run as smoothly as possible and try and reduce the upheaval/disruption which will always come with building work. We went above and beyond took them shopping and even had meetings/ calls on weekends & bank holidays We are upset that the customer has left this feedback as we tried our very best to resolve any issues. We have evidence to prove our side of events.
We would like to draw your attention to the fact we carried out a large conversion for these clients and we got 10 across the board and a very good write up/review.
We feel as though we worked hard to achieve the clients brief and goals, they made it very difficult as there were 4 people having input and they could not agree amongst themselves, so sadly we didn’t really stand a chance.
Please take the time to view all our other feedbacks that represent how we try to please all of our customers.