“Rang as my garden tap burst and needed it capped off urgently. On calling, the chap was very nice and told me there was no call out charge and it would be £70 for the first hour. Man came out and fitted a new tap even though I wanted it capped off before the tap really but he didn't have the fittings :-/ I was then charged £90 (for less than 8 mins work), I argued the price so then spoke to Lewis who was a bit offish saying I was told about vat..but I wasn't and went on to say calls are recorded so told him to go check, ended up charging me £75 just this once. Would never use again.”
Verified by Staff
– Customer in Rochester, January 2016
Response from Plumber Quick :
We always quote a price +Vat. We never do deals for cash or without Vat as we are a reputable company. We have re-stressed to our engineers to re-tell the customer the cost before work begins to avoid confusion. A new tap was installed so the customer could re-use for when in the future she removes the existing 3 taps to just one. We are truly sorry for the misunderstanding to the customer and would wish to be given another chance if she has any problems in the future.