“The actual work was done to an excellent level. However, after inspecting the areas of work, damage was found on a laminated surface which has resulted in the need for costly replacement. Also, dirty hand marks were left on papered walls. The cost of the work for one day came to £590. This was in itself expensive, but with so many positive reviews, we thought it would be well worth the expenditure. After this disappointing episode, we estimate that the cost of the work will have to be spent again to replace the damaged work surface and redecorate the bedroom walls. We have since been visited by the proprietor and apart from an apology cannot or will not consider recompense even after viewing the obvious damage. Needless to say, we are very disappointed and cannot use or recommended their services in the future.”
Verified by Staff
– Customer in Swadlincote, May 2019
Response from Plumbing Heating Air Conditioning Services Ltd:
I asked the gentleman if he was happy with the work before we left. A day or so before the booked date the gentleman called me to ask for a favour[for free ] if I could remove the carpet ,floor boards in the bedroom and the plywood and floor boards in the bathroom to gain access to the pipe. We discovered that the toilet in the bathroom was seating on top of the 3mm plywood .I kindly asked the gentleman its was ok to cut around the toilet to remove the plywood . Which he gave the go ahead .The reason behind this it was because we did not want to disturb the old fitting and joints which could have led to leaks etc. During the work we discovered two leaks. I only charged for the part no labour was charged for that as well. We will always try to go that extra mile for our clients to make them happy as proved by our repeated business and high recommendations .We are very sorry that this time we fall short and we sincerely apologise to the gentleman .