“Around a year ago we had a brand new tiled roof installed on our new extension by Premier Roofing from Stevenage. Around 6 months later we started getting a leak. After numerous calls and emails Premier Roofing attended and did some remedial works and stated that if the leak continued that they would have to return and carry out another repair with cement. The roof continued to leak and again we tried emailing and phoning to get them back but wasn't getting any joy. We have had other quotes for this work have been advised that we need a brand new roof installed in either fiberglass or felt, with new sky lights, which could cost in the region of 5k-7k.”
Verified by Staff
– Customer in Stevenage, January 2017
Response from Premier Roofing:
The roof fitted is of sound & good quality .The issue the customer has is with the Velux-which was not fitted by our self’s -which is where the leak occurs. As a gesture of good will we are more than happy to return & re-inspect the roof. Premier Roofing prides itself on customer care & will always deal promptly with any issues.