“They charged me for 4 hour work £216 to change taps that I supplied apparently the guy spent 2 hours on Monday assessing the issue then I had to call them to come and fit the taps 3 time , he came back Friday and apparently took another two hours to fit the taps they never gave any indication of cost and having addition quote from another plumber I assumed the price would be similar , suggest all buyers beware would not recommend this company time wasters and charge you for laziness”
Verified by Staff
– Customer in Salisbury, August 2019
Response from R J Electrical And Plumbing Ltd:
We strongly disagree with your comment, we have charged you 4 hours which corresponds to our vehicle tracker report. Our engineer spent time sourcing a replacement Mixer Cartridge via the wholesalers. You then asked him to return and replace 2 taps (Bath and Basin) on the Friday, you did not ring the office to say you had the taps any earlier. He returned on the Friday to fit bath (altering the tap holes to suit different centres) and basin taps. We are an extremely honest and transparent company and have shown more than enough evidence to substantiate that.