“The fences look lovely, but not enough care, attention and communication was had, not only with myself but also others who share the boundary fence, over how the surrounding gardens would look afterwards.”
Verified by Staff
– Customer in Gosport ( 1 ) 17 May 2018
Response from Solent Fencing:
I was extremely disappointed to receive this review as the customer was very happy with the work that we carried out, which she does state. I believe that the main issue is the neighbour and how she feels. Whilst carrying out the work the customer was aware that we would have to walk on her newly planted bulbs in order to erect the fence and she even mentioned that she should have waited for the work to be done before doing so. There was agreed access to the neighbour’s garden and she had lots of ivy growing up the fence which she was aware of and happy for us to remove. We hadn’t quoted to dispose of this for her so just took a little bit away. The neighbour then became annoyed that we had done this, but she had originally agreed. I strongly feel that the scores left by this customer are not a true reflection of the work carried out. They are also not true of how I conduct myself or my company. We have many reviews which show the pride we take in the work we do and this is a true reflection of us.