“We approached Sterling Removals having sourced them on Checkatrade. They quoted for the work in 2 phases; removal to storage and onward to Southern Ireland to new home. We needed our goods delivered to Ireland early June, informed that they could not do the work for 6-8 weeks but if we paid a further £800 plus they could deliver immediately. We paid initially 4 weeks storage, subsequently a further 4 weeks, we had removal firm to collect our belongings and had to chase to have our £80 refunded”
Verified by Staff
– Customer in Wexford ( 1 ) 12 April 2018
Response from Sterling Removals Ltd:
Mr Breen had given us an original date to move him out of storage of May, this was then changed by himself to June at short notice, unfortunately we were fully booked on his new dates as his move involved 2 lorries over a 4 day period. We offered to help him find another company that could move him however they were £800 more expensive but could do his new dates. His £80 storage payment was returned at the end of the 4 week period as per the agreement should he come out early. Not quite sure how we obtained a 0 for tidiness? Our men are uniformed and lorries are always clean and tidy. We can’t always guarantee a removal out of storage at short notice during busy periods, but we will always try to do as much as possible for our customers.