“The marketing guy was polite and helpful, but installation Engineer (accountant dept) was very rude. Initially the door was installed unsafely as the Yale lock was not supplied. After chasing them for a week, the lock finally arrived. However - still only one of the two promised key fobs was delivered. Meanwhile, without finishing job, they were asking me for full payment . Window centre sent me couple of threatening letters and phone calls chasing for payment and telling me all the time that if I do not pay full amount immediately, they will send me legal notice and spoil my credit history.”
Verified by Staff
– Customer in Borehamwood ( 1 ) 20 December 2017
Response from The Window Centre:
In response to your comments, we would like to thank you for taking the time to review the installation of your front door.
The circumstances concerning the lock were unfortunate in this instance as our suppliers had not initially supplied the keyless entry lock.
The original lock supplied was a high security lock that is compliant with BSI safety standards so at no time was your door unsafe.
The lock was subsequently changed two days following initial installation. However, due to a change in the lock manufacturers policy, they now only supply one fob which was the reason for your frustration.
The keyless entry lock is operated from a digital entry panel and the fobs are an additional means of entry in case of the digital pad failing for any reason.
The ensuing Christmas period unfortunately delayed the supply of the additional fob but the added delay of permission from yourselves by email for us to allow a third party to post the fob directly to you added to the overall frustration.
We are sorry that you felt our requests for payment for a safely completed installation were threatening but we are pleased that the final result has been satisfactory.