“Tried on several occasions to get in touch with John. Does not answer E-mails. The Problems are, gravel laid on bare earth and pathway and patio not sealed after steam cleaning. Finally managed to get gravel problem sorted out at the end of September. As for the pathway and patio area the trader has been back to seal this but I am still not happy with the finish. No bill presented or offered when paid.”
Verified by Staff
– Customer in March ( 1 ) 17 July 2014
Response from Top 2 Bottom Home Improvements Ltd:
I'm sorry this customer is not happy but we did not lay gravel on bare earth it was a hardcore base also did give written estimate have proof by email. Cleaning and sealing was done extra for free, as was already cleaning another part of property so threw that in but did tell customer he would have to wait for a while until I could get back to seal it so sorry you are not happy.