“He built the concrete base, and left a pile of rubbish in my garden, stating it was an extra £70 to remove. This was not part of the original quote. He was evasive about timing. I had to chase him on numerous occasions. The inside of the new greenhouse was filthy, as he had not swept it. He wanted extra money for siliconing the windows as it leaked badly. This made it unfit for purpose. He said he could come back to silicone it but I needed to seal/treat the wood first, which I did three times over the week. I told him I would not pay the £310 he had quoted until he had finished the job. The job also included replacing three broken panes, which I ordered and which another builder ended up installing. He swore at me, using the f word. I put the phone down. Another builder repaired it by siliconing and repairing the windows, to make it waterproof. I paid Ande to avoid hassle, but believe I overpaid him for the concrete base. He won't send me an invoice copy although one is supposed to keep them for five years. He is rude and untrustworthy.”
Verified by Staff
– Customer in Oxford, May 2019
Response from Total House Construction:
I constructed the concrete base and asked the customer to contact me when they had received delivery of the greenhouse. The delivery was delayed twice and two weeks later the customer cancelled the order and purchased a different greenhouse from a different supplier. After the customer had received delivery of the greenhouse she contacted me and asked if I could move the panels to the rear of the garden as the wind had blown them over and broken two window panes. After constructing the greenhouse I invoiced the customer and said I would return to fix the broken panes when they had been delivered. The customer refused to pay for work carried out until I had fixed broken panes. I told the customer that this would be an extra cost as I was not responsible for the damage and would silicone seal the windows after fixing. I asked again for payment before fixing the broken panes and was eventually under paid as the original quotes and invoices prove. I left wood that was used to construct the base as I thought it could be repurposed as the customer had paid for it and it would cost me to dispose of.