Members Pledge to their Checkatrade.com Customers: I/we agree to:
- Be honest in all dealings with customers.
- Be realistic in regards to work dates and the length of time required to carry out a contract.
- Let the customer know immediately if I/we, am/are unable to carry out work I/we estimated for, to allow the customer to find another trader if required.
- Keep to all appointments booked and to the time agreed. If I/we, am/are unable to make the original time or date I/we will call the customer to let them know and try to re-schedule where possible.
- Refer the customer back to Checkatrade.com if I/we, am/are unable to carry out a contract that I/we have booked, so they may assist the customer in finding another trader.
- Return all phone messages promptly.
- Be courteous and respectful to all customers, their property and their belongings.
- Reply to and deal with any customer complaints received promptly and without confrontation or abuse.
- Never demand cash.
- Inform customers of any call-out fee to be charged before attending the works.
- Keep the customers notified regarding all aspects of works being undertaken.
- Advise the customer before commencing any additional works that would incur additional cost due to a variation in the original contract adding any variations agreed with the customer to original contract. This will then be signed as an addition by both parties. (Customer & Trader)
- Never being verbally or physically abusive to, or threatening a customer in any way.
- Not obtaining work through cold calling.
- Do not ask a customer to complete feedback in your presence or offer to post feedback for them.
Members Pledge to Checkatrade.com: I/we agree to (or understand that):
- Giving all customers a reputation report card each time I/we start a job for them.
- A feedback card must be left with the customer to complete in their own time
- Be courteous and respectful to all employees of Checkatrade
- Supply Checkatrade.com with a copy of my Public Liability Insurance schedule and any applicable Accreditations on renewal.
- Return all proofs requests for entry into guides within 5 working days, to allow for print deadlines.
- Pay all invoices promptly and report to Checkatrade.com as soon as possible if any circumstances change that could affect my/our payments, including change of bank details.
- Return all messages left by Checkatrade.com or customers promptly.
- Inform Checkatrade.com if I/we change any company information or contact details.
- Never carrying out works that require a qualified or certified person to do so e.g. works involving Gas/electric unless I use a qualified trades person as a Sub-Contractor and sign an indemnities declaration.
- Notify Checkatrade.com of the Sub-Contractors I will use for such certified works and agree to supply a copy of any appropriate certificate of qualification for their records before any works commence.
- That I/we are responsible for any Sub-Contracted works.
- That it is my/our responsibility to ensure that all required scheme certifications and any applicable Public Liability Insurance is in place before Sub-Contracting any works.
- Any complaints made by a customer will receive a written reply, and that I/we will contact the customer to resolve the complaint as soon as possible.
- Checkatrade.com reserves the right to publish on its website or elsewhere any feedback provided to them.
- Checkatrade.com shall not be liable to any trade member for any damages or losses suffered as a result of the publication of customer’s feedback on its website or elsewhere.
- As a Trade member if I/we do not comply with the Code of Conduct and Ethics detailed, Checkatrade.com reserves the right to suspend my/our membership.
- Informing my/our customers that their contact details may be shared with Checkatrade.com to allow feedback to be collected to help other consumers make an informed decision when choosing a Trade or Service provider.