Member Code of Conduct and Ethics | Checkatrade
Review a Trade

Have you completed a project recently? Let your tradesperson know how they did.

Advice Centre

Get Inspired! Check the latest industry expertise and read insider tips from our vetted tradespeople.

Search For A Trade

We interview and vet all our tradespeople to ensure they meet our high standards.

Join Checkatrade

Join us and benefit from the millions of potential customers who use Checkatrade to find reliable tradespeople.

Advice Centre

Grow your business! Check out top tips and expert advice for boosting your reputation online.

Login To Your Account

Edit your profile, view callback requests and ask for feedback from customers.

Member Code of Conduct and Ethics

Members Pledge to their Customers: I/we agree to:

  • Be honest in all dealings with customers.
  • Be realistic in regards to work dates and the length of time required to carry out a contract.
  • Let the customer know immediately if I/we, am/are unable to carry out work I/we estimated for, to allow the customer to find another trader if required.
  • Keep to all appointments booked and to the time agreed. If I/we, am/are unable to make the original time or date I/we will call the customer to let them know and try to re-schedule where possible.
  • Refer the customer back to if I/we, am/are unable to carry out a contract that I/we have booked, so they may assist the customer in finding another trader.
  • Return all phone messages promptly.
  • Be courteous and respectful to all customers, their property and their belongings.
  • Reply to and deal with any customer complaints received promptly and without confrontation or abuse.
  • Never demand cash.
  • Inform customers of any call-out fee to be charged before attending the works.
  • Keep the customers notified regarding all aspects of works being undertaken.
  • Advise the customer before commencing any additional works that would incur additional cost due to a variation in the original contract adding any variations agreed with the customer to original contract. This will then be signed as an addition by both parties. (Customer & Trader)
  • Never being verbally or physically abusive to, or threatening a customer in any way.
  • Not obtaining work through cold calling.
  • Do not ask a customer to complete feedback in your presence or offer to post feedback for them.

Members Pledge to I/we agree to (or understand that):

  • Giving all customers a reputation report card each time I/we start a job for them.
  • A feedback card must be left with the customer to complete in their own time
  • Be courteous and respectful to all employees of Checkatrade
  • Supply with a copy of my Public Liability Insurance schedule and any applicable Accreditations on renewal.
  • Return all proofs requests for entry into guides within 5 working days, to allow for print deadlines.
  • Pay all invoices promptly and report to as soon as possible if any circumstances change that could affect my/our payments, including change of bank details.
  • Return all messages left by or customers promptly.
  • Inform if I/we change any company information or contact details.
  • Never carrying out works that require a qualified or certified person to do so e.g. works involving Gas/electric unless I use a qualified trades person as a Sub-Contractor and sign an indemnities declaration.
  • Notify of the Sub-Contractors I will use for such certified works and agree to supply a copy of any appropriate certificate of qualification for their records before any works commence.
  • That I/we are responsible for any Sub-Contracted works.
  • That it is my/our responsibility to ensure that all required scheme certifications and any applicable Public Liability Insurance is in place before Sub-Contracting any works.
  • Any complaints made by a customer will receive a written reply, and that I/we will contact the customer to resolve the complaint as soon as possible.
  • reserves the right to publish on its website or elsewhere any feedback provided to them.
  • shall not be liable to any trade member for any damages or losses suffered as a result of the publication of customer’s feedback on its website or elsewhere.
  • As a Trade member if I/we do not comply with the Code of Conduct and Ethics detailed, reserves the right to suspend my/our membership.
  • Informing my/our customers that their contact details may be shared with to allow feedback to be collected to help other consumers make an informed decision when choosing a Trade or Service provider.