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We encourage all of our members’ customers to share their experience with us.
In the rare event that a customer has a complaint about a Checkatrade member, they are directed to the complaints policy below. More information about resolving issues can be found Here
Checkatrade Complaints Policy
Our members promise to meet The Checkatrade standard and agree to have feedback from their customers published online for all to see.
Before we publish negative feedback we like to give our members a chance to put the matter right. We have found that this usually results in a much better outcome for you.
It doesn’t happen very often, but if you have been let down by a Checkatrade member here’s how we can help:
In any event, please do still notify us of your experience. Your comments are important and will be recorded internally. This will help us build up a picture of this company and the way in which they conduct their business.