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Behind The Scenes – Vetting Team

July 31, 2019

For the latest in our series introducing members of the Checkatrade team, we spoke to Siobhan Clark from our Vetting Team, whose job it is to ensure all of our new members meet our exacting standards.

What is your position at Checkatrade?

I’m a Vetting Advisor for new members. Basically, I’m the person who makes sure that the people signing up to Checkatrade can prove they meet the criteria we set.

Vetting Adviser Siobhan Clark

What’s a typical day like for you?

I get the application through from our Sales Team and double check everything has been entered correctly. Then I make some more thorough checks – ensuring things like public liability insurance is adequate and up to date, following up references, verifying documents such as ID and proof of trading address; and I run financial checks.

I’ll also carry out a criminal record test, as well as checks for any outstanding County Court Judgements.

Do new members need to send you anything?

Not directly to me, but they will have to send a number of documents to their Membership Consultant and then I’ll check them. One thing that some new members forget to send over is a passport photo of themselves, so I’ll always need to chase them for one. You’d be surprised at how many tradespeople take that as an excuse to send across a selfie though! I’ve seen some amazing poses over the years, but unfortunately all I need is a bog-standard headshot!

What’s your top three tips for new members?

If you’re looking to get through the vetting process as quick as possible then follow these top tips:

1. Have your paperwork ready

As part of the vetting process you will have a Membership Consultant appointment. During this appointment it’s really important to remember all your relevant documents. Forgetting something can delay the process, so double check everything before you leave the house!

2. Provide six to eight customer references

Technically speaking you only need to provide us with three customer references, but I’d recommend sending across more. It can take a long time to track down customer references, so the more you provide, the quicker you can get approved.

3. Make good use of the Members’ Area

We’ve recently updated our Members’ Area and it’s full of important information for new members. If you’re waiting for your account to be approved, then take the time to set up your profile. Once you’re approved, you’re ready to go right away!

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What do you enjoy about your role?

It’s just a really great place to work with everyone working towards the same goal. Everybody who joins the team wants to help as much as they can, and they really buy into the company’s ethos.

In next month’s newsletter, we’ll pick up with our Membership Advice Team to learn more about their role.

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