New guidance for tradespeople working safely in people’s homes for maintenance and home improvements
May 13, 2020
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May 13, 2020
Staying safe and ensuring the safety of tradespeople, engineers and customers is of paramount importance. We must all evaluate what additional measures we need to take to protect ourselves, our colleagues and our customers.
In line with Government guidance, completion of a risk assessment is recommended.
Prior to visiting a customer, offer a video quotation or (if a minor issue) a video fix as an alternative to a visit where appropriate to do so and where the technology is available. Confirm that you and your colleagues have no symptoms of the virus and if in doubt, do not attend the customer’s home. If you or your colleagues have any conditions which could be wrongly perceived as Covid-19 symptoms (for instance, a long-standing cough or hay fever) you may wish to take a Covid-19 test (if available) to offer your customers peace of mind.
Call your customer in advance to schedule the job and ensure that the customer and the household are free from the virus. No work should be carried out in a household which is isolating because one or more family members has symptoms or where an individual has been advised to shield, unless it is to remedy a direct risk to the safety of the household, i.e. an emergency or essential repair.
When working in a household where somebody is vulnerable (but has not been asked to shield e.g. where someone is over 70) prior arrangements should be made to avoid any face to face contact where possible.
If the customer is classed as “Clinically Extremely Vulnerable” by the Government, they’ve been told to continue shielding and self-isolate – only emergency work and essential maintenance should take place. If the customer is classed as “Clinically Vulnerable” because they are in an at risk group, work can take place but take additional precautions such as:
Note: Effective following announcement by the Government on 10/05/2020.
For more information, please visit https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19/homes
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Staying safe and ensuring the safety of tradespeople, engineers and customers is of paramount importance. We must all evaluate what additional measures we need to take to protect ourselves, our colleagues and our customers. In line with Government guidance, completion of a risk assessment is recommended. Communicate before work begins Prior to visiting a customer,...Continue reading